AppleCare Business Development Manager - UK & Ireland
The people here at Apple don’t just build products — they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.Apple’s Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our largest customers.The AppleCare Business Development Manager is responsible for developing partnerships with Resellers/Retailers and Carriers in the region, formulating strategies to deliver revenue growth with AppleCare sales. This role is essential in developing partnerships that deliver impact and scale. You will work with a cross-functional team in developing strategies and business cases, structuring and executing partnerships, and driving strategic initiatives to grow our AppleCare business in the dedicated region.The sales region for this role is UK/Ireland, which could be extended over time as we keep expanding to new markets. Reporting to the EMEIA AppleCare Sales Director, the role is based in London and will require regular travel.
Description
The AppleCare Business Development Manager will be responsible for developing the business for the dedicated markets, where key tasks involve:Being an AppleCare product and solutions expert: Be the goto person in the geo for creating all AppleCare customer propositions (standard/bespoke) and evangelise AppleCare features & benefits amongst internal teams and external partners alikeDevelops and executes strategic Country and Account Plans in collaboration with the Hardware sales teams. Regular business updates on sales & key achievements and represent AppleCare in Country/Partner Business Reviews.Owns AppleCare Sales Results. Develops and executes tactical activities to achieve targets for dedicated markets. Look at winning/retaining partners through variety of Back-End Margin programsWorks on expanding the AppleCare footprint in the region, by winning and onboarding new partners all the while maintaining a healthy pipeline of accounts across different channelsGrowing the AppleCare business with existing partners by developing and implementing initiatives across the three levers of Awareness, Advocacy and Offers/PromotionsConstantly screen market for opportunities, create business cases/propositions for cross functional stakeholders to secure buy-ins to implement. Own central responsibilities like managing relationship with a Group partner or Pan Euro initiativeInternal Relationships/Collaboration - builds and maintains important contacts with various internal partners in an effort to achieve results. They include besides the Apple Care teams (Channel Partner Programs, Commercial, Field Service) especially the Hardware Sales Country management team in the region (Country Managers, Route to Market Managers, Account Managers).Negotiation Lead - responsible for the AppleCare Service contract negotiation with Retail/Carriers and Insurers in the dedicated region.Key Performance Indicators:- Achievement of quarterly and annual sales targets- Healthy pipeline of account to backup quarterly/annual sales targets- Creation of a clear Country and Account Plan with all the cross-functional contributors (Hardware Sales teams, field services team).- Successful closing of AppleCare deals in the region- Quality of Business reviews for accounts/countries
Minimum Qualifications
* Strong experience of commercial deal development and sales execution
* Sales track record in a comparable space with strong sales mind-set and tenacity
* Business Understanding: Deep understanding of the retailer, reseller and wireless channels in UK/IRE. Understanding of the B2C service business and go-to-market strategies for extended service and support agreements.
* Negotiation Skills: Strong negotiation and presentation skills with experience navigating complex sales situations.
* High comfort in dealing with C-level within Apple and at the Partner account level.
* Analytical Skills: Self-starter with an analytical orientation, strategic vision, and strong executional track record. A strong command of business and financial modelling is important to success in this role.
* Dealing with ambiguity: be able to manage and work with incomplete information on resources, cross functional priorities and timelines
* Communication Skills: Excellent presentation, written, verbal and interpersonal communication skills, with strong networking ability.
* Adept at fostering strong relationships across a broad group of stakeholders.
* Demonstrate a passion, energy and focus on developing and growing multi-million dollar business programs in your dedicated region.
* Strong attention to detail.
Preferred Qualifications
* Experience in insurance services/warranty business or finished goods IT/consumer electronics business.
* Successful sales track record with large Retail and Carriers partners in EMEIA.
* Proven effective relationship builder within a matrix environment at regional, local and WW levels.
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