Customer service administrator

Your new companyOur client is a highly regarded manufacturing company based near Carlisle, employing 150 staff and a turnover of approximately £50 million. They are currently recruiting a talented Customer Service Co-ordinator who excels in communication and can effectively partner with various departments across the business to ensure a seamless customer experience.This company takes great pride in producing premium products for their established customer base.Your new roleReporting to the Customer Operations Manager, as part of a small team, you will:

* Respond to all queries received within 24 hours to acknowledge receipt.
* Ensure that all customer concerns are recorded within the SAP system and continue to monitor all open concerns until resolved.
* Conduct a fair and thorough investigation into each concern, liaising effectively with all departments across the business where necessary.
* Communicate directly with customers in a helpful and professional manner (using a variety of mediums as appropriate).
* Establish and enforce good working practices to ensure consistency in the way customer concerns are handled.
* Monitor trends and identify recurring issues, working with Departmental Managers in order to establish root cause and eradicate potential future recurrence.
* Establish working practices to monitor levels of customer satisfaction and identify areas needing focus.