Job Title
Location
Ashford, Kent
About Us
Ingersoll Rand is a long-standing, high-quality air compressor manufacturer with a reputation for making some of the most efficient, reliable, and robust air compressors on the market today. Headquartered in the USA, it is a truly global company with subsidiaries across Europe, the Middle East, and Asia. Our core business is Sales, Installation & Maintenance of Air Compressors, Compressed Air Equipment, and Systems.
Focused primarily within the South East, our longstanding customers vary from workshops and garages to industrial and food production sites, utilities, and many other nationally recognized names.
Job Summary
As Service Coordinator, you will be responsible for field service technician and parts resource scheduling and deployment activity, as well as the associated end-to-end administration requirements.
Responsibilities
* Coordinate the efficient work planning, dispatch, and coordination of service engineers with the goal of maximizing utilization and billable hours.
* Own the parts ordering & delivery processes for planned and emergency service visits while minimizing local inventory holdings.
* Ensure service and contract administration activities are performed as required.
* Coordinate the movement, upkeep, utilization, and paid hire of rental units.
* Liaise with external suppliers to ensure that the bought-in parts and services are secured in a cost-effective and timely manner.
* Open service activities, actively monitor Work In Progress, and process through to final invoicing or appropriate closing stage in a timely manner.
* Manage and resolve invoicing queries and disputes.
* Operate all service functions within the ISO 9002 quality standard currently in place, including Method Statements & Risk Assessments as required.
* Work closely with the Services Manager to ensure that customer satisfaction is maintained and that any problematic issues are escalated and addressed effectively and timely.
Basic Qualifications
* Proficient in Microsoft Office applications required; Siebel & Oracle knowledge advantageous.
* Working knowledge of Oracle preferred.
* Experience in a field service planning/coordination role preferred.
Travel & Work Arrangements/Requirements
* Site-based.
* Excellent communication and customer relationship building skills are critical.
* Flexibility, initiative, and willingness to drive change in process and systems essential.
* Must possess good written and numeric skills.
What We Offer
* 25 days Holiday + 8 Bank Holidays.
* Holiday Purchase Scheme – additional 5 days annual leave.
* 5% Employee and 7% Employer Pension Contribution.
* Westfield Health Cashback Plan.
* Death in Service Benefit of 4x salary.
* Electric Car Scheme (After probation period).
* Employee Ownership Program - 10% of salary in equity shares, after 1 year of employment.
* Costco Gold Company member, with access for employees to join.
* Employee Assistance Program.
* Enhanced Maternity and Paternity Policies.
* LinkedIn Learning – full free access.
* O2 Reach.
Special Accommodation
If you are a person with a disability and need assistance applying for a job, please submit a request.
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities. For more information, visit www.IRCO.com.
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