Summary
Are you looking for a role where customer service is a priority, and no two days are the same? If so, we’d love to hear from you. We are looking for an enthusiastic, self-motivated person to join our friendly Planning Business team where high quality customer service, attention to detail and a willingness to learn are at the heart of what we do.
Wage
£14,526.20 a year
Training course
Customer service practitioner (level 2)
Hours
Monday to Thursday 08.45am to 17.15pm, Friday 08.45am to 16.45pm
37 hours a week
Possible start date
Monday 7 April
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
• Answering customer enquiries via telephone, email and face to face
• Researching and collating planning documents and data using bespoke software
• Recording and monitoring FOI & EIR requests for the department
• Providing customers with advice on planning related matters
• Booking Duty Planner appointments
• Assisting with the day-to-day business functions of the Service.
Where you’ll work
Town Hall
Station Road
Clacton-on-Sea
Essex
CO15 1SE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
TENDRING DISTRICT COUNCIL
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
Customer Service Practitioner Level 2
Planning Service, Town Hall, Clacton on Sea. Co15 1SE
Full time in-office training within the Planning Business team.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Number skills
* Logical
* Team working
* Initiative
* Patience
Other requirements
This apprenticeship is office/desk based, and we expect our team to wear appropriate office attire. Discretion and confidentiality is essential.