National Housekeeping Manager London Full time position: £40,000 - £52,000 About the Business At Urban Rest, we’re redefining accommodation We’re not just another player in the serviced apartment, hotel, and corporate housing space; we do things differently. With properties in vibrant locations in London and Dublin, as well as across Australia in cities like Sydney, Melbourne, Adelaide, Brisbane, and Canberra, plus our offerings in Auckland and Wellington, we provide more style than traditional serviced apartments, more space than conventional hotels, and more flexibility than short-term rentals. Stay with us for a few nights, weeks, or even months - the choice is yours We’re a technology-enabled business focused on traveler well-being and sustainability, and our rapid growth - doubling our inventory at least every year - speaks volumes about the strong customer loyalty we’ve built thus far. Join us as we scale our Operations team and continue to innovate in the accommodation space Benefits and Perks Employee and friends & family discounts at Urban Rest properties Flexible hours and the option to work from home when business allows ME Days and Volunteer Days available per year Monthly social team catch ups Quarterly team events Learn from disciplines across the whole business including finance, sales, and marketing, gaining a 360 understanding of running and growing a business As the company grows, this role will provide plenty of room for career growth and progression We’re a social bunch and we strive to have a fun, friendly, and collaborative work environment Pet friendly office in London, close to public transport About the Role As National Housekeeping Manager, this is an incredible opportunity to build the Housekeeping Department in the UK from the ground up, alongside the Regional Operations Manager. This includes hiring and training a team, quality control, supervision, linen and stock management, and relationship management. The National Housekeeping Manager will deliver a memorable guest experience, by providing the highest level of service, cleanliness, and attention to detail across the London portfolio of properties. Understanding that cleanliness has a great impact on guest experience, your and your team will deliver best-in-class across all aspects of the role, with a continued focus on achieving consistency, quality and high standards, in line with budget and business needs. This department will take responsibility for a variety of operational tasks, ensuring that Urban Rest standards are consistently delivered through training and team development within the Housekeeping Department. You will thrive in a fast-paced environment where attention to detail is paramount and have a strong understanding of departmental business needs while ensuring relevant state and national compliance is adhered to at all times. Responsibilities Routine Tasks Manage the day to-day-activities of the housekeeping department, ensuring that adequate resources are available to complete associated tasks in a timely and efficient manner. Daily supervision, allocation and review of tasks to ensure UR standards are upheld as with guest satisfaction. Conduct regular meetings with contractors ensuring consistency and efficiency, while building strong relationships within the core departmental function. Develop and maintain relationships with key stakeholders, suppliers and contractors. Manage six-month Quality Inspection schedules across all properties focusing on cleanliness standards, maintenance and report defects or repairs to the associated business unit, to maintain compliance. Review, update, and monitor task lists within technology platforms, adjusting as necessary to ensure optimized performance. Regularly conduct 1:1s with your direct reports, coaching staff to ensure development of skills and identify improvement areas. Greet guests warmly and to standard for all Meet & Greets (M&G) performed. Respond to concerns appropriately and communicate with management when appropriate. Fulfill guest requests, and level 1B operational tasks, in a timely and effective manner. Contribute to property security by ensuring a safe environment and reporting anything that may be a risk to the property or any persons within. Report anything which may result in an unsafe working environment to your manager and actively take steps to reduce immediate risks or harm. Ensure that the entrance and surrounding areas are kept clean, tidy, and maintained. Maintain a high standard of personal hygiene and personal presentation when on duty while ensuring that all team members also adhere to personal hygiene standards at all times. Manage waste removal, where applicable, ensuring that UR brand values, in particular sustainability are adhered to. Ongoing Tasks & Projects Recruit, schedule and train all housekeeping staff in accordance with UR policies and procedures, ensuring WHS, chemical and manual handling safety training is regularly reviewed with all internal/external contractor(s) team members and recorded. Ensure all new team members and/or contractors are inducted in accordance with UR standards and regular revisions are carried out to ensure compliance. Actively participate and collaborate on areas of improvement for overall departmental and business objectives. Manage project timelines and expectations, identify any blockers and act to escalate or resolve to meet deadlines and requirements on time Periodically review stock levels, supplies and key equipment and ensure asset(s) registers are maintained and relevant partie(s) are advised to record keeping Ensure equipment is of a good working condition at all times, and any relevant test and tagging requirements are adhered to Complete projects as assigned by your Manager and to ensure deadlines are met Develop and review key Standard Operating Procedures (SOPs) within your department, ensuring all team members are adequately trained and adhere to standards. Participate in training and development programmes as scheduled by management, and actively implement what is trained into the working environment. Work alongside manager to set and achieve quarterly Objectives & Results (OKRs) that align with business objectives, and address time-sensitive needs within the department. Cost Control, Reporting & Forecasting Proficiently manage cost control within the department, ensuring all cost areas are inline with expectations, actively seek ways to reduce expenditure where operationally viable. Report on increases on vendor, supplier and contractor costs and proactively engage in cost reduction or minimisation practices. Purchase, maintain and control costs for all supplies relating to housekeeping. Maintain a cost control system for supplies, linen and cleaning supplies ensuring adequate forecasting for linen par levels on hand where applicable. Please note, this role description serves only as a guideline for duties, which may change from time to time if requested by management. What We Look For Ability to delegate tasks effectively and leverage team efforts A proven track record of prioritising tasks in order to meet tight deadlines Ability to take the initiative and problem solve Professional demeanour and strong ability to establish positive relationships with others A willingness and enthusiasm to get your hands dirty and help the team out in any way possible Organised and motivated to adopt new and emerging technologies Knowledgeable with computers and software programs including Google Suite Willingness to travel when required How to Apply At UR, we extend our invitation to candidates from Indigenous, neurodiverse, disabled, international, and diverse cultural backgrounds. Our commitment to fostering an inclusive workplace ensures that all applicants receive the necessary support and accommodations throughout the recruitment and onboarding process. We encourage candidates from various backgrounds to apply, as we value diversity and believe in creating an environment where everyone can succeed. Please let us know if you require any additional adjustments or support to help you through this process so you can shine as the best version of yourself. Please submit your application through the link on this website by including an up-to-date resume with relevant skills and experience alongside a cover letter addressing how you meet the criteria and your interest in the role. We look forward to hearing from you https://www.stayurbanrest.com