Are you a dynamic individual with a knack for customer service and a passion for technology? Our client, a leading organisation in the membership sector, is seeking a dedicated CRM Administrator to join their team on a temporary basis in Holborn, London. If you're ready to make a difference and support members with their new single sign-on solution, we want to hear from you!
Position Details:
* Contract Type: Temporary
* Contract Length: 6-8 weeks (Start Date: End of March)
* Hourly Rate: £15 - £17
* Working Pattern: 9am - 5pm (hybrid)
* Location: Conveniently situated just a 3-minute walk from Holborn train station!
Key Responsibilities:
As a CRM Administrator, you'll be the first point of contact for our members, assisting them in navigating our new system. Your day-to-day tasks will include:
* Answering phone and email inquiries to support members with our new single sign-on solution.
* Assisting members in unlocking and accessing their accounts.
* Monitoring inboxes and phone lines for efficient communication.
* Resetting member emails through our Salesforce CRM.
What We're Looking For:
To thrive in this role, you should possess:
* Excellent Customer Service Skills: A friendly and approachable demeanour is essential!
* Confident IT Skills: A solid level of IT literacy to tackle various technical challenges.
* Can-Do Attitude: A proactive mindset to ensure member satisfaction.
* Troubleshooting Skills: Comfort in resolving technical issues with ease.
* Personable Communication: Ability to handle and de-escalate difficult conversations gracefully.
* Confident Communicator: Strong verbal and written skills for effective interaction via phone and email.
* Salesforce Experience: Previous experience with Salesforce administration is a bonus but not mandatory!
Ready to Make an Impact?
If you're enthusiastic about providing exceptional support and making a positive difference in our members' experience, we encourage you to apply! Your skills and dedication can help shape the future of our client's membership services.
How to Apply:
If you meet the qualifications and are excited about this opportunity, please apply with your CV today!
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