* Lead and develop a high-performing team: manage, mentor and inspire the retention team.
* Set clear objectives and KPIs: establish clear performance metrics for the team, aligned with overall business goals.
* Cross-functional collaboration: work closely with other departments to ensure alignment of retention strategy with overall company objectives.
* Operational excellence: monitor daily operations to ensure efficient and effective output, supporting the team with a hands-on approach as necessary, including managing escalations
A minimum of 5 years' experience working in retention, customer success or related roles, with at least 2 - 3 years' experience in a management position
* Proven track record of developing and executing successful retention strategies
* Strong analytical skills, with experience in data analysis and reporting
* Excellent communication (both written and verbal), leadership, and interpersonal skills
* Proficiency with CRM tools, customer journey mapping and customer segmentation
My client is a leading membership organisation offering exceptional experiences and services to their business members through consultancy and value-added services.
Basic Salary up to £52,000
* Hybrid working (3 days in the office)
* Excellent Pension up to Personal contribution of 5%, company contribution of 12%
* Healthcare, dental, cycle to work scheme and many more !
Membership Retention Manager / London / £52,000 / Hybrid Working