Summary We are looking for a dynamic Sales Manager to lead and grow sales operations for a portfolio of eCommerce websites. Our client is a leading eCommerce business specializing in construction equipment sales, from HVAC systems to construction machinery. Operating from a modern, open-plan office near Knowsley, they foster a collaborative and ambitious work environment.
Lead the sales function across several eCommerce websites, focusing on customer service and maximizing order values.
• Manage and grow the sales team, setting KPIs, improving performance, and fostering strong customer retention.
• Respond to sales inquiries via phone, chat, email, and SMS, providing expert advice and solutions.
• Conduct detailed reviews and audits of the sales process to identify and implement improvements.
• Support marketing and finance teams with sales forecasts, reports, and actionable insights.
• Process orders with precision and oversee the entire sales cycle to ensure accuracy and customer satisfaction.
• Take a hands-on approach by engaging in direct sales and customer service to better understand operational challenges.
Proven experience in eCommerce or construction equipment sales, with a track record of driving growth
• Strong leadership skills with experience in managing and developing a sales team.
• Knowledge of industrial equipment such as HVAC, plant machinery, or construction tools.
• Proficiency in customer relationship management and sales processes.
• Ability to analyze sales data and make informed decisions to achieve business goals.
Competitive salary, plus bonus based on gross margin achievement.
• Flexible schedule: Monday to Friday, 9:00 AM - 5:30 PM or 8:30 AM - 5:00 PM.
• Casual dress and a relaxed, friendly office environment.
• Additional perks: private medical insurance, company pension, employee discounts, and more.
This position is ideal for a Sales Manager seeking to make an impact in a growing eCommerce environment.