Job description
We’re currently looking for an AV Support Analyst to join our IT Department within our AV/IT team on a full time, open ended basis.
Our IT Services are integral to the continued success of Loughborough University. We work closely with all our partners from across the University to support digital transformation and deliver outstanding levels of service that are recognised as the best in the country by our students in the National Student Survey.
We are at the forefront of supporting the digital campus, protecting and securing our IT systems and developing strategies to take us forward in a rapidly evolving world and we actively support professional development at all levels.
Job Purpose:
Provide comprehensive support to all users of the Teaching Support Service (AV, IT Labs, and Events) by managing incoming calls (via telephone and email), processing bookings, and delivering remote support. This includes handling Incidents and service requests in accordance with established Incident reporting procedures to restore “normal service” to users as efficiently as possible.
To be successful in the role, you will have the following:
1. Experience of Working in a customer-facing IT/AV service
2. Experience of Working on an IT/AV Service Desk
3. Must be educated Minimum 4 GCSEs at grade C or above, including English & Maths
4. Ability to follow procedures effectively and efficiently with minimal supervision and under pressure
We particularly welcome applications from women and marginalised minority communities as we are actively seeking to make our team more diverse.
Join us and you can expect:
5. Generous annual leave allowance.
6. Competitive pension schemes.
7. A range of childcare support initiatives and benefits including childcare vouchers; on-site university nursery (with salary sacrifice scheme); and holiday play schemes.
8. We offer a range of family friendly, inclusive employment policies.
9. BUPA Cash Plan (100 scheme).
10. Employee Assistance Programme.
11. Season Ticket Loan Scheme.
12. On Campus parking with charging points for electric vehicles
13. Fantastic range of sports facilities and preferential. membership packages available.
14. Fantastic CPD and inclusive resources for development.
For more information refer to the full