Description
Permanent contract, 37 hours per week, 40 weeks per year.
This position is primarily based in our City Centre campus, however there will be occasions when you will be required at our Radstock campus.
Salary is pro rata
Under the overall direction of the Student Services Manager, the post holder will assist in the provision of an effective and professional reception service.
Bath College is an inclusive education and training community, providing learning for people with a wide range of abilities from a far-reaching area, from entry level to Level 5 programmes. We are committed to meeting the needs of all our students. This is a very exciting time to join the College.
If you feel you can make a positive contribution, please complete the application form, making sure you detailing how your qualifications, skills and experience meet the requirements of the role.
The job posting can close as soon as sufficient applications have been received.
Key Responsibilities
To provide an effective and comprehensive reception service
* Greet enquirers and respond to in person, telephone, e-mail and written enquiries; elicit their needs and offer information, advice and guidance in line with exceptional customer service.
* Maintain security and safeguarding for the college by ensuring all visitors sign into the sky visitor system and notify appropriate staff members when visitors have arrived.
* Proactively seek and maintain a system of accurate and current information likely to be given in answer to a customer question.
* Assist with keeping the reception area an attractive and welcoming environment.
* Provide information on the range of courses available, course fees and funding. Offer information on payment options, course locations, timetables etc.
* Provide information on college Admission and Enrolment processes.
* Take trip money and log students details as appropriate on college system.
Please see attached for the full Job Description
Skills, Knowledge and Expertise
* Minimum of 4 GCSEs (Grade C/4 or above) or equivalent including English Language and Maths
* Demonstrate competency in Office 365
* Demonstrate experience of first-line customer service including handling enquiries face-to-face, by telephone and by email
Please see attached for the full Person Specification
Staff Benefits
* Contributory salary pension scheme (Local Government)
* Continuing Professional Development for all staff
* Laptop Salary Sacrifice Scheme
* Cycle to Work Scheme
* Private Healthcare Scheme
* £500 Refer a friend and earn a reward
* Subsidised cafes - at both campuses
* Employee Assistance Programme – Staff have access to this programme. It is a free and strictly confidential short-term counselling and support service (up to six meetings after an initial assessment session with a qualified counselor)
* The College offers an eye sight test for anyone who meets the criteria as described within the Health and Safety (Display Screen Equipment) Regulations.
* Progressive family friendly policies (exceeding statutory requirements) that supports a health work/life balance, all staff are entitled to request flexible working.
* Discounted treatments at the Academy, Bath Campus
* Free parking at the Somer Valley Campus in Radstock
Welcome to Bath College, a vibrant and successful College with two campuses, one in the centre of Bath and one in the rural setting of Radstock.
We pride ourselves on providing training for the region’s future workforce by offering courses in both vocational and traditional academic subjects to students from across Bath, Bristol, Somerset, Wiltshire and beyond.