Parts CSR – Customer Service Representative
We at ReadyQuip are currently looking to grow our team and expand our organization. In doing so, a Parts CSR is a key component to our growth. We are searching for a dedicated and self-motivated individual that can help bring ReadyQuip to the next level.
KEY ACCOUNTABILITIES:
1. Manage the daily functions of the parts operations: including procuring, ordering, backorders, core processing, pickups and drop-offs of parts to internal and external customers.
2. Process all orders including phone, email, and over counter.
3. Ensure customers’ needs are met in an efficient, knowledgeable and professional manner.
4. Maintain the parts physical and electronic inventory and assemble hydraulic hoses to the standards.
5. Process all core returns and warranty parts.
6. Provide on-call service on weekends for emergency parts orders and all other required functions of the parts operations as necessary.
7. Participate in safe work and environmentally sound behaviors and comply with company health and safety rules, policies, and practices.
KEY QUALIFICATIONS:
1. Post-secondary education and 3+ years experience on a parts counter or inside sales role.
2. Technical/mechanical aptitude and/or background in heavy equipment / truck equipment.
3. Customer-centric with strong interpersonal skills and relationship-building capacity.
4. Exceptional communication and organizational skills.
5. Ability to effectively prioritize and adapt in a fast-paced environment.
6. Self-starter, independent, and a team player with a sense of urgency.
7. Computer and systems literate with proficiencies in Excel and Word.
8. Must be willing and able to work flexible hours in support of the business needs.
9. Must have a clean driver’s abstract.
CHARACTER COMPETENCIES:
1. Ability to multi-task.
2. Critical thinking: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
3. Judgment & decision making: display professional actions based on common sense and cost-benefit analysis.
4. Coordination: adjusting actions in relation to others’ actions.
5. Leadership and persistence in the face of obstacles.
6. Self-Motivated.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. All applicants that are chosen should be prepared to demonstrate their abilities at the interview. No phone calls, please. ReadyQuip is an equal opportunity employer.
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