ABOUT US
In 2021, two rival construction recruitment businesses, Brownlee Dean Ltd & TSA Ltd merged to create a unique National People Solutions & Consultancy Business that prides itself on delivering exceptional standards and customer service. Successful in their own right, we joined forces in 2022 and launched our exciting new brand, Brownlee Cale. We operate across the UK, Europe & India, working in the Construction, Civil Engineering, MEICA, and Mining Sectors.
WHAT IS THE ROLE?
This is an exciting time to join our company as we have secured contracts for 2025 with Key Strategic Accounts, presenting an abundance of opportunities. The goal of the Customer Service Coordinator is to ensure we retain business with our key customers by providing exceptional service in line with our ISO Accreditation & Standards. Reporting to the Associate Director, you will collaborate with a high-performing and motivated customer service and sales team, retaining established professional relationships with our customers. The role will be fast-paced, challenging, but extremely rewarding for anyone who holds a passion for exceptional client service.
Responsibilities will include:
* Developing, maintaining, and growing relationships with a network of candidates suitable for temporary and permanent vacancies with our Key Customers.
* Qualifying job vacancies with Hiring Managers & Directors.
* Attending site-based and internal meetings.
* Advertising & promoting job opportunities using a range of digital platforms.
* Pre-screening and qualifying candidates.
* Taking references & presenting formatted CVs to Hiring Managers.
* Setting up interviews and providing feedback.
* Supporting in the negotiation of contractor rates, salary packages, and start dates.
* Having full control of the onboarding process.
* Providing exceptional aftercare to hiring managers and candidates.
* Assisting with business development.
WHAT WE’RE LOOKING FOR?
At Brownlee Cale, our Values are: Authentic, Scrappy & Resourceful. We’re not commission chasers; we don’t adhere to archaic recruitment practices. We build long-term strategic partnerships and collaborate with our client’s internal talent acquisition teams. If you’re tired of high-pressure sales and want to give more to your clients, then keep reading.
We are looking for individuals who are professional, socially astute, commercially savvy, and ambitious, who work to high standards and maintain compliance, understand legislative information, and love working with people. Although we aren't looking for specific experience, Recruitment/Resourcing, Customer Service, HR, or Account Management would be very desirable; there will be a steep learning curve initially within this role, but working within the processes will bring you great success.
KEY COMPETENCE:
* Competent IT Skills with a working knowledge of all Microsoft Applications: Outlook, TEAMs, SharePoint, Word, Excel, PowerPoint.
* Good written & verbal communication skills.
* Ability to work in a challenging, fast-paced environment whilst paying attention to detail.
* Successfully able to coordinate multiple tasks and projects simultaneously & meet deadlines.
* Passionate about your role & always an ambassador for our business.
* A strong willingness to grow, develop, listen, and learn.
* Hold a clean UK Driving Licence.
WHAT ARE THE BENEFITS?
* A starting salary of £30,000 per annum.
* An annual Director's discretionary Bonus of 40% of Basic Salary (paid bi-annually and 1 month in arrears).
* Enrolment in the company pension scheme.
* Pre-approved business-related expenses.
* A laptop and iPhone provided.
* Our team enjoys the benefits of working a hybrid model with a minimum of 3 days working in our Newcastle office and 2 days working from home.
* The opportunity to be trained by an experienced recruitment team with a proven track record for success.
* Career development, in line with our business growth plans.
WHAT’S NEXT?
* If you’re still reading, we would love to hear from you. Send us your CV.
* You will need to provide references and be prepared to attend a two-stage interview.
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