Description Organisation: Submarine Delivery Agency Salary: £25,000 - £26,300 per annum (plus generous benefits) Grade: Technical Specialist I (TSI) Working Pattern: Full time, Part time, Job Share, Flexible Working Contract Type: Permanent The Submarine Delivery Agency (SDA) is a part of the Ministry of Defence responsible for the procurement, in-service support, and disposal of the UK’s nuclear submarines. Our work is of unparalleled strategic importance nationally and internationally, ensuring the security of the UK’s continuous at-sea nuclear deterrent, and delivering some of the most technically complex programmes in defence. Here you’ll find a community to belong to – whether that’s alongside project teams with a shared vision or as part of an employee network of like-minded individuals. We believe that, by celebrating different backgrounds and perspectives, together we’ll achieve the extraordinary. We offer 25 days’ holiday, flexible and hybrid working, enhanced parental leave schemes, shopping discounts, and an exceptional employer pension contribution of around 28.97%, to help make work for you. Nationality, visas, and vetting: For security reasons this role is open to sole UK nationals only. A ‘sole UK national’ refers to an individual who holds citizenship solely in the UK, without dual citizenship or nationality from another country. We’re unable to offer visa sponsorship. This role requires you to have lived in the UK for the last 5 years and obtain Security Check (SC) security clearance. Clearance must be obtained without any caveats that prevent you from carrying out the role you’ve been recruited for. If it isn’t obtained or is obtained but with caveats that prevent you from carrying out the role, any conditional offer made to you will be withdrawn. Obtaining SC security clearance can be a lengthy process, and we reserve the right to withdraw any conditional offer made if the necessary security clearance isn’t obtained within 12 months. Job description Are you eager to start or advance your career in the IT sector? We have an exciting opportunity for an IT Service Desk Administrator to join our innovative and dynamic team in Bristol. This is your chance to become a vital part of our Information Management & Information Technology (IM&IT) profession. This entry-level role is perfect for launching your career in both the IT industry and the Civil Service. You'll gain hands-on experience in technical support, Business-As-Usual tasks, and IT project-based duties. You’ll benefit from a wide range of training and development opportunities, including in-house and industry-standard courses and certifications. You will also have opportunities to travel to other UK wide MoD sites. Due to this being a front-facing customer focused role, regular in-person office attendance is required for a minimum of 4 days per week, with some flexibility where business needs allow. You’ll be able to enjoy our impressive on-site amenities, including a restaurant, coffee bistros, and free parking as well as taking advantage of our fully equipped gym, sports hall with bookable classes, squash court, tennis courts, and football pitch. For security reasons this role is open to sole UK nationals only. What you’ll be doing Delivering Service Desk Support activity, gathering customer Information to identify the reason for the call. Assessing customer software or hardware issues and attempting resolution or escalating where appropriate to agreed service standards. Actioning asset management, account services, IT service desk requests. Providing technical support and guidance to Customers. Regularly sharing knowledge of common issues and working collaboratively. Person specification To be successful with your application, you'll need to show that you meet the following essential criteria : Proficient in the use of IT - Microsoft products or similar. Demonstrable experience in providing customer service. In addition to the responsibilities above, the following technical competences and behaviours will be assessed at interview: Service Delivery and Operations (2) – Awareness level Data Literacy – Awareness level Working Together – CSBC2 Communicating and influencing – CSBC2 Benefits 25 days’ annual leave 1 day a year up to 30 days, 8 bank holidays and a day off for the King’s birthday Flexible and hybrid working options Market-leading average employer pension contribution of 28.97% Annual performance-based bonus and recognition awards Access to specialist training and funded qualifications Support for progression Huge range of discounts Volunteering days Enhanced parental leave schemes Improving innovation and enriching our culture, diversity of thought is vital to our success. So, whether you’re looking for a new opportunity, a next step, or a helping hand as you return from a career break, bring your experiences, and help deliver for the defence of tomorrow. Here you’ll find a supportive, family-friendly organisation to be a part of - and if you need any assistance with your application, just let us know. LI-Hybrid Further Information Candidate Information Pack: http://bit.ly/SDACandidate-Information-Pack Terms and Conditions: https://bit.ly/DES-SDA-Terms-and-Conditions Selection Process Details Your application will go through the following stages of assessment: Pre-sift - We will check that you meet any essential or eligibility criteria that are listed in the Person Specification section of this advert. On your CV, please clearly show how you meet the essential criteria. Sift - Your CV will be assessed against the following categories, using a simple numerical scoring system: Key Achievements; Relevant Experience; Applied Knowledge and Skills. Please follow our guidance on CV writing for best chance of success. Interview - If you're invited to interview, you'll be assessed against the Sift categories listed above, as well as the Technical Competences and Behaviours listed in the Person Specification section of this advert. Feedback will only be provided if you attend an interview.