Inbound Customer Service Executive Hybrid Working Excellent opportunity for an Inbound Customer Service Executive to work for a Global FMCG client based in Slough My client are leaders in their industry who offer their employees an exciting, friendly and motivational environment plus state-of-the-art new offices with Hybrid working Role To provide a fast and efficient telephone response service to all inbound calls Responsible for accurately processing all orders received by phone, fax and email in a timely manner Actively provide support to other Supply Chain departments Proactively make calls to customers as required Receive and handle all inbound calls and emails as per service level agreement Receive and process customer orders accurately and efficiently Provide assistance and support to the Supply Chain as and when required Proactively make calls to customers as required Maximise all sales opportunities by pro-actively offering alternatives and up-selling Achievement of team and individual KPI’s Develop and maintain a close working relationship with customers, both internally and externally Display a high standard of Customer Care and adhere to and promote the company quality standards at all times Ensure the allocation of stock is managed as per company standards Continually ensure that all Supply Chain processes relate to improved levels of customer service