This role involves supporting both new and existing customers by addressing inquiries, resolving issues, and providing assistance through telephone and electronic channels. You will also offer expert knowledge of our products and services, guiding customers to the best solutions when needed.
Ideal for someone who takes pride in delivering exceptional customer service, this position offers the opportunity to engage with both our loyal customers and potential new clients.
Responsibilities
1. Provide exceptional customer support by resolving inquiries, maintaining accurate CRM data, and identifying sales opportunities.
2. Ensure a smooth order process, follow compliance protocols, and contribute to ongoing process improvements.
Qualifications
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer service: 2 years (preferred)
Seniority level: Entry level
Employment type: Full-time
Industries: Motor Vehicle Manufacturing
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