Join our forward-thinking team at Salon Manager, a premier software provider for the hair and beauty industry. We’re dedicated to empowering salons with innovative, user-friendly technology that drives success. If you’re a motivated professional who thrives in a fast-paced, customer-centric environment and is excited to contribute to the growth of a dynamic, industry-leading business, we want to hear from you.
WHAT YOU’LL BE DOING
The Account Manager will play a crucial role in supporting the company’s transition from legacy software to the latest platform. This involves migrating existing customers to the new software while ensuring they receive a seamless onboarding experience. The company is transitioning customers from a previous software system to a new, modernised platform designed for improved usability, efficiency, and feature integration.
In addition to migration, the Account Manager will focus on maintaining strong retention levels by building lasting relationships and delivering exceptional service. They will also drive revenue growth by upselling additional software features, hardware, and services. This dynamic role combines sales, customer success, and account management, with an emphasis on meeting or exceeding sales and migration targets.
ROLE RESPONSIBILITIES
Sales and Migration
1. Lead customer migrations to the latest software, ensuring smooth onboarding and addressing client needs during the process.
2. Promote and sell software, hardware, and services to achieve revenue targets.
3. Qualify leads, cold call, and conduct targeted sales campaigns to drive new business opportunities.
4. Conduct demonstrations of the software and associated products, either in person or online, to close sales opportunities.
Customer Retention
1. Build and maintain strong client relationships to ensure satisfaction and minimise attrition.
2. Provide personalised support and training during the migration process to ensure a positive customer experience.
3. Identify and upsell additional features, services, and hardware to enhance customer value.
Operational Excellence
1. Maintain accurate CRM records and provide regular updates on sales and migration progress.
2. Stay informed about company products, competitor offerings, and industry trends.
3. Participate in team meetings, training sessions, and trade shows as required to support professional development and company objectives.
Key Skills & Experience:
1. Proven experience selling software solutions, ideally within the retail or hospitality sector.
2. Strong negotiation skills and a proven ability to close sales.
3. Excellent written, verbal, and presentation skills.
4. Proficiency in CRM tools and business applications.
Personal Attributes:
1. Highly self-motivated, goal-oriented, and professional.
2. Strong focus on customer satisfaction and relationship management.
3. Adaptable, enthusiastic, and resilient in overcoming challenges.
COMPETENCIES, SKILLS & BEHAVIOURS
1. Ability to quickly adjust to new conditions and effectively manage change.
2. Working effectively with others, sharing knowledge, and contributing to team success.
3. Focus on understanding and meeting the needs of both internal and external customers.
4. Clear and effective verbal and written communication skills.
5. Ability to plan, execute, and oversee projects, ensuring they are completed on time and within scope.
6. Proactively identifying opportunities and acting without being prompted.
7. Maintaining performance and motivation despite challenges and setbacks.
WHY JONAS SOFTWARE?
1. Be part of a dynamic and innovative global organisation.
2. Competitive compensation and benefits package.
3. Opportunities for career growth within our expansive portfolio.
4. Join a collaborative environment that champions diversity, equity, and inclusion, creating a space where everyone can excel.
ADDITIONAL INFORMATION
LOCATION
Remote (ability to travel, sometimes at short notice). The position is based in the UK.
SALARY
Annual Base Salary: £25,000 - £30,000, plus OTE.
BENEFITS
1. Life Assurance 4x base salary.
2. Vitality Private Health Insurance.
3. Option to join the CSI Employee Share Purchase Scheme.
4. Personal Travel Insurance.
5. Cycle to Work scheme.
6. Electric/Hybrid Vehicle scheme.
7. Discounted gym membership.
8. My Premier Benefits (discounted high street retailers).
ENHANCED BENEFITS
1. 25 days annual leave, increasing to 26 after one years service.
2. 10 days rolling sick plan, including extended illness pay.
3. Pension 5% EE and 4% ER (increases after 3 years to a max of 6%).
MUCH MORE THAN A BENEFIT
1. Internal Learning & Development programmes.
2. Internal Mentor programme.
3. Employee Assistance Program (EAP) and Mental Health First Aiders to support you.
4. Jonas Europe & Jonas Global networking events (JABAs, GROW, JSA). Join communities, build networks and collaborate with your colleagues across the Global Group.
OUR DEIB COMMITMENT
Our people define us, and, at Jonas, we believe that diversity in all its forms enriches our organisation and drives innovation. We actively seek to create an environment where all employees feel valued, heard, and empowered to contribute their best work. We do not discriminate on the basis of any protected characteristic and are dedicated to providing equal opportunities for all.
We strongly encourage applications from candidates of all backgrounds, including those from underrepresented groups such as women, ethnic minorities, people with disabilities, and LGBTQ+ individuals and we are committed to creating an interview and hiring process that is accessible and inclusive for everyone.
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