Direct Line Motability Senior Claims Analyst
Liverpool - Hybrid (1-2 days a week in the office)
Full Time, Permanent Position
Let’s be brilliant for our customers
Join us as a Senior Claims Analyst, where you’ll shape the future of claims performance, lead key insights, and drive financial success across a growing motor portfolio.
About us
At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.
We’ve now welcomed our new CEO, Adam Winslow, and are at the start of an exciting period of change for DLG. With ambitious plans for large-scale transformation, we’re going to see a refreshed strategy to drive value for our customers, colleagues and shareholders.
What you'll be doing
Reporting directly to the Head of Financial Planning & Analysis, you'll lead efforts to drive improved financial outcomes through in-depth analysis and insights into a significant and growing motor claims portfolio. You'll manage key relationships with stakeholders across pricing, actuarial, operational, and finance teams, ensuring collaboration and performance optimisation. This role allows you to own an end-to-end claims analytics function, providing actionable insights to enhance claims performance. You'll manage and develop claims analysts, improve data architecture, and use statistical techniques to identify trends and forecast future performance, delivering consistent reporting to the business and driving strategic actions.
What we're looking for
* A strong background in insurance, with proven experience delivering high-quality analytics.
* Proficiency in working with large datasets, using code and statistical techniques to extract insights and drive decisions.
* Experience managing and developing a team, with a focus on fostering talent and performance.
* A track record of producing accurate, clear, and robust reporting in a fast-paced environment.
* Ability to collaborate with and influence senior stakeholders across large organisations, driving alignment and strategic action.
* A natural curiosity and willingness to search for answers.
What we offer in return
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include:
* Generous 9% employer pension contribution
* Annual company bonus of up to 10%
* 25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
* 50% off home, motor and pet insurance
* Free travel insurance and Green Flag breakdown cover
* Additional optional Health and Dental insurance
* Plus, many more
Ways of Working
Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.
Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you. Discover more at directlinegroupcareers.com
Together, we’re one of a kind
Location: Liverpool - open to applicants based in Leeds
Hours: 35 hours (Monday to Friday, 9am to 5pm)
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