This role is based on a high-profile estate and requires the successful candidate to be part of a dedicated on-site team. They will play a key role in delivering exceptional service and experiences to clients, occupiers, colleagues, service partners, and other key stakeholders.
Key Responsibilities
Commercial
* Prepare, control, and monitor the service charge budget in accordance with agreed timelines and client expectations, working alongside the Senior Facilities Manager.
* Compile management reports as required by the business.
Compliance
* Take responsibility for all health and safety compliance, ensuring regular audits, fire and evacuation drills, and ongoing updates to emergency plans and health and safety records.
* Proactively manage risk and ensure compliance with insurance requirements for public and statutory bodies.
* Maintain an up-to-date Crisis Management Plan, ensuring it is reviewed and tested annually.
* Assist with procurement processes in conjunction with the Senior Facilities Manager, ensuring all contracts align with company policies.
* Maintain all necessary site records, including asset registers, emergency plans, and plant testing documentation.
* Liaise with local authorities as required.
* Carry out any other duties as required by the business.
Customer Service & Quality
* Ensure the building’s internal and external fabric is maintained to high standards, in line with budgetary and management contract requirements.
* Oversee and monitor planned maintenance programs, ensuring compliance with schedules and service provider performance.
* Build and maintain strong relationships with occupiers, ensuring they receive the highest standards of service and attending tenant meetings.
* Regularly review contractor performance to ensure service quality aligns with contractual agreements.
People Management
* Provide direct line management for on-site personnel, ensuring staff receive the necessary training for their roles.
* Conduct regular performance reviews, including annual appraisals and the setting of SMART objectives.
* Ensure all appraisals are completed in line with company standards and timelines.
Person Specification
* Educated to degree level or equivalent.
* Previous experience in facilities management of properties or property portfolios, including line management responsibilities and contractor/service agreement oversight.
* Strong knowledge of technical aspects of premises management.
* Excellent customer service, interpersonal, and communication skills.
* Good understanding of health and safety legislation and environmental protection requirements.
* IT literate, with experience using industry-specific applications.
* Ability to work independently and under pressure.
* IOSH qualification required.
* IWFM qualification desirable.