Boutique Independent Travel Agency, well-respected in Solihull are seeking an experienced Retail Travel Consultant / Retail Travel Manager to join their long-established branch. This is a hands on travel consultant role, but management experience is also required for you to take over from the existing Manager in the next couple of months. This really is a lovely retail travel shop, selling a wide variety of Tour Operators to get the perfect holiday for their loyal clientele. You can expect to be dealing with dynamic packaging/tailor-made holidays, along with package holidays. Highly attractive salary up to £35k pa dependent on experience. You must have retail travel experience and have managed either as an Assistant Manager or Manager. JOB DESCRIPTION: Working face-to-face and over the phone taking enquires from customers. Offering excellent customer service, dealing with complaints in a calm and diplomatic manner. Quoting holidays and converting these to bookings. Keeping your product and brand knowledge up to date whilst having in- depth knowledge of the company's brochures and destinations. You can expect to be dealing with dynamic packaging/tailor-made itineraries, along with package holidays. Working hours are Mon- Fri 9am-5.30pm and Sat 9am-5pm on a rota. EXPERIENCE REQUIRED: The successful candidate will have a strong retail travel background Experience of a management role in the Travel Industry You will be passionate about the travel industry Excellent customer service skills. Strong geographical knowledge A strong team player THE PACKAGE Highly attractive salary up to £35k pa and you will receive incentives, discounts and educationals too. INTERESTED? Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on or Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry We have a variety of different opportunities so do submit your CV to us