Accountable for own actions in accordance with the Code of Professional Conduct. Will contribute to corporate objectives, acting within local, Trust and statutory guidelines and policies at all times. Highly developed communication skills enabling maintenance of high-quality service within a complex and challenging environment with often, conflicting priorities. Responsible for the provision of a high-quality professional nursing service across the Head and Neck two week wait service, promoting best practice and implementing a review process that looks at quality and efficiency to meet the needs of patients and service. Contributes to development and implementation of policies, procedures, and guidelines across a number of departments, ensuring that clinical governance is embedded in practice. Support the Divisional Director of Operations with the General Manager in ensuring service objectives are met. Support the Group Director of Nursing in developing nursing services, deputising as required. Responsible for the efficient management of processes e.g. complaints within a defined area e.g. complaints; training and development; appraisal and patient flow. Utilise information and IT systems to produce accurate and timely workforce and resource data and reports. Responsible for development, implementation, and evaluation of projects to improve patient care and service development through the audit cycle, linking to the clinical governance framework and business planning process. Utilise extensive understanding of the Head and Neck cancer pathway to deliver specialist nursing to Head and Neck patients at all points of the pathway. Undertake direct workload requiring moderate to high physical effort according to patient dependency or staff need. Demonstrate through effective leadership the ability to provide professional and emotional support to individuals and groups, e.g., during difficult situations or unexpected events. Accountable for maintaining a clean, safe environment ensuring adherence to Trust standards of cleanliness, hygiene, and infection control at all times. Responsible for adherence to Health and Safety and Trust policy and Divisional objectives designed to protect healthcare staff and service users from clinical and non-clinical risk and known hazards. For further details of the role please see the attached job description.