Job summary
You will work within the visitor services team to provide an excellent visitor experience. Daily duties will include housekeeping, caretaking duties and support within the Information Point; providing accurate information to our customers, whilst also operating the ANPR (Automatic Number Plate Recognition) parking system.
The duties of this post require a flexible 7 day working week, predominantly during weekends and school holidays.�
Salary shown is for a full time equivalent - 25 hours per week will be approximately �14,820 per year, �285 per week.
Job description
Support House Keeping and site maintenance to include litter collection and cleaning toilets.
Operate High Lodge car parking system (ANPR car park system).
Provision of front of house services, providing advice and information to customers stakeholders and contractors.
Undertake cash handling duties including operating tills and fulfil end of day reconciliation procedures.
Actively sell and promote the benefits of the High Lodge Membership to customers; including inputting and transferring membership customer data.
Deal with a variety of customer enquiries face to face, over the phone and via email.
Provide administrative support to High Lodge Team.
Undertake a variety of practical duties relating to delivery of service.
Support the implementation of emergency procedures as necessary including first aid assistance.
Person specification
Overall Experience
Essential:
-Previous experience working in a customer facing role and dealing with a wide variety of customers and stakeholders.
Desirable:
-GNVQ or similar in Leisure and Tourism and/or experience working at a recreational site.
Professional & Technical Expertise
Essential:
-Competent IT user with experience of MS packages, the internet and email.
-Experience operating a till and PDQ machine.
Desirable:
-Experience operating an ANPR car parking systems or other similar computer based systems.
Further Requirements
Essential:
-Time working as part of a successful team.
-Be friendly, open, polite and helpful to others.
- Provide a quality service that meets customer/stakeholder needs.
Communication Requirements
Essential:
-Project a professional and corporate image.
-Actively listen and ask appropriate questions to check understanding and communicate proactively.
Desirable:
-Confidence handling challenging conversations and situations.
Deliver Results
Essential:
-Prioritise and organise your time and resources effectively to meet agreed deadlines and objectives.
-Make appropriate use of technology and equipment to achieve results.
Learn and Apply
Essential:
-Take responsibility for own work, learning from experience, mistakes and constructive feedback.
-Keep knowledge and skills for the job up to date.
Behaviours
We'll assess you against these behaviours during the selection process:
1. Delivering at Pace
2. Managing a Quality Service
3. Working Together
4. Changing and Improving
Benefits
Alongside your salary of �22,096, Forestry Commission contributes �6,401 towards you being a member of the Civil Service Defined Benefit Pension scheme. � Learning and development tailored to your role.
� An environment with flexible working options.
� A culture encouraging inclusion and diversity.
� A Civil Service pension.