Import/Export Operations - Witham
£32K- £35K20 days annual leave + Bank Holidays + Extra holidays after 1 years worth of serviceHours: 8-5pmCompany pension schemePerformance reviewsFree parkingTeam Nights out
Job Summary:
Dynamic family run Freight Forwarders with over a 35-year history are seeking an experienced Import/Export Operations person to join them in their office in Witham
We are seeking a bright, enthusiastic individual with a minimum of 3 years’ experience in freight forwarding, with a strong focus on export operations. The ideal candidate will have a solid understanding of the end-to-end export process, excellent communication skills, and the ability to manage customer relationships and operational tasks with accuracy and efficiency.
Key Responsibilities:
* Manage export shipments from start to finish, ensuring compliance with all country-specific regulations and requirements.
* Serve as the main point of contact for customers, providing exceptional service and timely updates.
* Handle both import and export shipments, ensuring all operational procedures are followed correctly.
* Manage documentation flow accurately and in a timely manner, including customs paperwork and invoicing.
* Arrange bookings for air, sea, and road freight, ensuring transport aligns with client and shipment requirements.
* Support both suppliers and customers with queries, resolving issues promptly and professionally.
* Ensure timely billing in accordance with company policy.
* Raise invoices and manage files from start to finish.
* Work independently within the export framework while also contributing to a collaborative team environment.
* Ensure full understanding and correct application of Incoterms, supplier conditions, delivery terms, and purchasing terms.
* Maintain high data accuracy standards in all system inputs and invoicing.
* Proactively manage and resolve customer queries and complaints in line with company policies and service standards.
Requirements:
* Proven experience in a freight forwarding import and export operations role.
* Confident in managing full shipment lifecycles (air, sea, and road).
* Strong knowledge of freight systems and invoicing tools.
* Excellent communication and interpersonal skills.
* Highly organised with the ability to manage multiple tasks and priorities.
* Comfortable working both independently and within a team in a fast-paced environment.
* Strong attention to detail and accuracy in data entry and documentation.
Import/Export Operations - Witham
£32K- £35K
20 days annual leave + Bank Holidays + Extra holidays after 1 years worth of service
Hours: 8-5pm
Company pension scheme
Performance reviews
Free parking
Team Nights out
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