As an Account Manager Customer & Sales Management you will closely work together with your colleagues and will be responsible for managing and contacting a group of assigned valuable Viking customers. You will become part of a close-knit team that works creatively and purposefully and constantly wants to score and achieve set KPI and targets. Responsibilities Regular contact with an assigned portfolio of 300 relationships. Guarantee by means of intensive and targeted multi-touchpoint customer contact (telephone, email, social media but also face to face) customer loyalty, with the ultimate goal of realizing long-term relationships and generating more sales; Work consciously, purposefully and focused to achieve a win-win situation for Viking and its relations; Demonstrate distinctiveness by continuously looking for original and creative ways to approach your relations and enter into dialogue. Decisively to reach the right people. This is a position with a strong commercial focus, to facilitate the decision-making process; Process every customer contact and relevant customer data in our CRM system. Prepare quotations in order to achieve sales. Contribute to the overall targets of the Customer & Sales team and achieve individual targets; Develop potential customers and reactivate existing 'dormant' customers through cross- and up-selling of products and by identifying and meeting customer needs. Qualifications Required knowledge: Having a good understanding of sales processes. Good understanding of MS Office and knowledge of CRM systems Required skills: Strong communication skills Being convincing towards internal and external stakeholders, having good organizational skills and being creative.' Being a team player in a commercial environment. ADZN1_UKTJ