Company Description
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pauseit's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
Job Description
An amazing opportunity has arisen to join theSofitel London St Jamesteam as aReservations Executive. If you have a keen eye for detail, and possess excellent communication skills, we invite you to apply for this exciting opportunity.
As our Reservations Executive you will:
Ensure exceptional customer service and efficient handling of reservation inquiries.
Efficiently coordinate the day-to-day operations of the reservations department, including managing room availability, rates, and special requests.
Attend training sessions to enhance your skills and ensure a high standard of service delivery.
Interact with guests to assist with reservation inquiries, provide information about the hotel's offerings, and resolve any issues or concerns promptly.
Work closely with other departments, such as Front Office and Sales, to optimise room inventory, maximise revenue, and enhance the overall guest experience.
Generate and analyse reservation reports to identify trends, monitor performance, and implement strategies for improvement.
Qualifications
Entitlement to work in the UK is mandatory for this position.
Technical knowledge of hotel booking systems, Including Opera.
Excellent communication and interpersonal skills.
A high standard of personal presentation with confident, professional and welcoming personality.
Attention to detail and a commitment to maintaining high standards.
Please note this is a fixed term contract, with the possibility of an extension or becoming permanent.
Additional Information
Discover a world of unparalleled perks tailored just for you:
* Competitive Salary, financial incentives and a Loyalty Bonus of £1.300,00 per year.
* Employee Benefit Card Discounted rates at Accor properties worldwide.
* Free Stays in the UK or Ireland (4 nights/year) Create unforgettable memories with your loved ones.
* Sofitel Experience Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
* Complimentary Meals While on Duty.
* Special Rates in F&B, Rooms & Spa Treat yourself to luxury at unbeatable prices.
* Be Part of the Largest Hospitality Group in Europe.
* Exceptional Training and Development Opportunities through Apprenticeship Program.
* Global Growth Opportunities.
* Employee Assistance Program with 24/7 GP Access Your well-being is our priority.
* Make a Difference with Corporate Social Responsibility and be a part of positive change.
* Social Events and Activities.
Bring passion and dedication to excellence, and we will recogniseyour contribution with a variety of benefits, rewards and developmentopportunities. We also offer a range of wellbeing initiatives, including appswith content to help you feel at your best. Join us, and you can thrive as anindividual as well as being part of a supportive and inclusive team.
Let your passion shine, visitcareers.accor.com
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