Herefordshire and Worcestershire Health and Care NHS Trust
Are you an excellent communicator with a passion for healthcare? We're seeking an enthusiastic & adaptable ward clerk to be part of our Holt Ward team at the Elgar Unit, Worcester.
This role is 37.5 hours a week, Mon-Fri. We have processes in place to support flexible working requests.
In this important role, you'll be using your knowledge, experience, and expertise to provide essential administrative support to hard-working frontline NHS Ward. A passion for excellent patient care is a must. You will be a strong communicator as you will be supporting a wide range of people, including patients and healthcare professionals. You will need to be responsive and adaptable to the needs of the service, but you can be sure that your hard work will be making a real difference to our patients and service users every day.
What's in it for you?
* Comprehensive induction and local orientation.
* A wide range of opportunities for you to develop your skills and experience.
* Support from the wider team.
Please note the Trust will not provide sponsorship to work for this role; to apply you must have current right to work in the UK status.
Main duties of the job
To provide comprehensive and confidential administrative and clerical support to the ward team in accordance with the departmental and trust standards. To keep a well-organised ward and ensure all relevant systems and processes are kept up to date to ensure smooth patient care from admission to discharge. To provide support and guidance to all colleagues internally and externally in a professional and informed manner. The role may require contact with distressed and anxious patients; training will be given to enable you to manage potentially challenging situations.
A typical day as a ward clerk may involve:
* Maintaining patient records effectively and accurately
* General office duties such as typing, filing, scanning, photocopying, printing.
* Scheduling appointments/meetings
* Handling queries over the telephone and face-to-face from staff, patients, and external agencies
* Looking after the shared email inbox
* Assisting the team with various administrative tasks
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer:
* 27 days leave plus bank holidays, increasing up to 33 days with long service
* Generous NHS pension and enhanced pay when you work unsocial hours
* Flexible and agile working opportunities
* Great maternity, paternity, and adoption support
* Wide range of supportive staff networks
* Health and wellbeing opportunities
If you would like to know more, please visit our website.
Sharing your data: As a data controller, we may sometimes need to process your data to pursue our legitimate business interests, for example, to request a survey from you (optional), to support the Trust's understanding of where you gained interest in working for the Trust.
Job responsibilities
For full detail of the duties and criteria for the role, please refer to the job description and person specification attached.
Person Specification
Knowledge
* Knowledge of office procedures
* Understanding of the confidential nature of the post
Qualifications
* Level 2 qualification (e.g. GCSE Grade 4-9/A-C, NVQ 2, OCR/RSA 2, City & Guilds 2) in a Business Administration related subject OR Level 2 qualification in an alternative subject and will be expected to undertake the relevant level 2 qualification on appointment to post OR Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post
* I understand that I will be asked to provide original certificates to verify my qualifications at point of offer.
Additional Criteria
* Professional manner
* Willingness to commit to continuing professional development and undertake relevant training as required.
* Tact and discretion when dealing with confidential information.
* You understand that we will not provide sponsorship to work for this role.
* Ability to meet the travel requirements of the role
Experience
* Recent, relevant experience in an Administrative/Secretarial/Reception/Customer Service Role
Skills & Abilities
* General office skills, including filing, scanning, photocopying etc.
* Ability to be polite and firm when dealing with difficult, impatient, or upset people.
* Ability to communicate effectively and clearly in both written and verbal formats.
* Ability to prioritise a busy workload effectively and able to work to strict deadlines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
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