Job summary An exciting opportunity has arisen at Balance Street Practice for a dispenser to join our amazing Dispensary team. We are looking to recruit a qualified, confident, and caring dispenser to complement our team. Balance Street Practice is a busy dispensing practice in Uttoxeter, dispensing to just under 6000 patients and is involved in the Dispensary Services Quality Scheme (DSQS) Applicants should be computer literate, although we will provide training to use our clinical system and have achieved as minimum a standard equivalent to NVQ level 2 qualifications. We have an exceptional dispensary team who work alongside our GPs and Practice Staff to ensure our patients receive the best possible care. We are looking for a new member of staff to join us who is a team player and someone who has some flexibility to cover for sickness and annual leave. Main duties of the job Applicants should have experience of working in a GP dispensary or community pharmacy to a level of 1,000 hours of work experience within the past five years and be competent in the area that they are working. We are looking for someone who can prioritise workloads and capable of dealing with a range of queries. Knowledge of medication, dispensing medication and medical terminology is essential as is knowledge of stock control and good organisational skills. Responsibilities include: Ensuring prescriptions are dispensed accurately, efficiently and productively. Always providing an efficient service to patients Stock control within the dispensary, stock receiving, checking, unpacking, pricing and storage Administration relating to the dispensary Customer Service Till Operations Ensuring maximum security and confidentiality About us Balance Street Practice is set in the town of Uttoxeter in Staffordshire. We have a population of 13,000 patients and we dispense to just under 5000 patients. The Practice consists of six Doctors, two Advance Nurse Practitioners, one Physicians associate and several departments including Dispensary, Reception, Secretarial/Admin, Medicine management and a nursing team. We are a dedicated caring practice putting patients at the heart of our work. Our fantastic dispensary team is made of 7 members of staff. It is led by our Dispensary Team Lead with 4 dispensers qualified to NVQ level 2 or equivalent. To support our Dispensary, we have 2 Dispensing Assistants and a Level 3 Business Admin apprentice. Date posted 23 October 2024 Pay scheme Other Salary Depending on experience Contract Fixed term Duration 18 months Working pattern Full-time, Part-time, Flexible working Reference number A0605-24-0001 Job locations Balance Street Uttoxeter Staffordshire ST14 8JG Job description Job responsibilities Responsibilities include: Ideal candidates will project a positive and friendly image to Dispensary patients and deal with queries in a professional and courteous and efficient way. Assisting in the receiving and giving of prescriptions and assist with stock control, ordering and re-stocking of the Dispensary. Duties and responsibilities: Responsible for ensuring prescriptions are picked accurately, efficiently and productively including: Picking medication accurately and efficiently, ordering in items to fulfil the prescription so it is ready for a dispenser to dispense it. Serve patients Receive and check patient prescriptions, ensuring the back of the prescription is fully completed and charge the appropriate fee, as necessary Ensuring a 72-hour turnaround of prescriptions Processing prescriptions via, repeat slips, face-to-face and online and when necessary over the telephone Refer any queries regarding prescriptions to the appropriate clinician Maintaining accurate records. Responsible for always providing an efficient service to patients, including: Constant and regular updating of professional knowledge ensuring all current guidance adhered to within the limitations of the role, including Controlled Drugs/Medicines Act/Misuse of Drugs Act etc. Maintaining a professional personal appearance Establishing and maintaining good effective relationships with other health care individuals/services outside the practice environment including Pharmacy/District Nurses/Drug Companies etc. Ensuring the dispensary is clean, tidy and secured Always Follow practice policies/procedures and Dispensary SOPS Responsible for the stock control within the Dispensary, including: Ensuring the correct stock holding to encourage the maximum of dispensed items Taking receipt of stock and checking off against the invoice Stock rotation to minimise wastage Date checking Ordering medication/appliances from the correct wholesaler to maximise profit being guided by purchasing manager Responsible for the administration relating to the dispensary, including: Daily dispensing administration Stock control administration Customer service/sales: Attend all patients with minimum delay Deal with patients /representatives politely and efficiently Whenever a complaint is received, acknowledge and refer to Dispensary Lead Till operations: Register all sales accurately Accurately complete correct paperwork associated with cashing up writing on the prescription the correct fee taken. Stock receiving, checking, unpacking, pricing, storage and control: Check the items contained in the delivery against the order/delivery note and report any discrepancies or shortages to a dispenser. Put received goods away placing newest stock to the back to ensure correct stock rotation and remove from shelves out-of-date stock Order/count stock when necessary. Adhere to practice policy on stock control and ordering Responsible for ensuring maximum security and confidentiality by: Maintaining strict confidentiality of both company and patient information and comply with the Data Protection Act Ensuring a safe and healthy environment for both staff and patients Implement maximum flexibility of work to maintain a high level of efficiency, i.e. working in any area of the practice if requested to do so according to the needs of the practice Compliance always to the staff contract, standard operating procedures and any other company rules and procedures. Job description Job responsibilities Responsibilities include: Ideal candidates will project a positive and friendly image to Dispensary patients and deal with queries in a professional and courteous and efficient way. Assisting in the receiving and giving of prescriptions and assist with stock control, ordering and re-stocking of the Dispensary. Duties and responsibilities: Responsible for ensuring prescriptions are picked accurately, efficiently and productively including: Picking medication accurately and efficiently, ordering in items to fulfil the prescription so it is ready for a dispenser to dispense it. Serve patients Receive and check patient prescriptions, ensuring the back of the prescription is fully completed and charge the appropriate fee, as necessary Ensuring a 72-hour turnaround of prescriptions Processing prescriptions via, repeat slips, face-to-face and online and when necessary over the telephone Refer any queries regarding prescriptions to the appropriate clinician Maintaining accurate records. Responsible for always providing an efficient service to patients, including: Constant and regular updating of professional knowledge ensuring all current guidance adhered to within the limitations of the role, including Controlled Drugs/Medicines Act/Misuse of Drugs Act etc. Maintaining a professional personal appearance Establishing and maintaining good effective relationships with other health care individuals/services outside the practice environment including Pharmacy/District Nurses/Drug Companies etc. Ensuring the dispensary is clean, tidy and secured Always Follow practice policies/procedures and Dispensary SOPS Responsible for the stock control within the Dispensary, including: Ensuring the correct stock holding to encourage the maximum of dispensed items Taking receipt of stock and checking off against the invoice Stock rotation to minimise wastage Date checking Ordering medication/appliances from the correct wholesaler to maximise profit being guided by purchasing manager Responsible for the administration relating to the dispensary, including: Daily dispensing administration Stock control administration Customer service/sales: Attend all patients with minimum delay Deal with patients /representatives politely and efficiently Whenever a complaint is received, acknowledge and refer to Dispensary Lead Till operations: Register all sales accurately Accurately complete correct paperwork associated with cashing up writing on the prescription the correct fee taken. Stock receiving, checking, unpacking, pricing, storage and control: Check the items contained in the delivery against the order/delivery note and report any discrepancies or shortages to a dispenser. Put received goods away placing newest stock to the back to ensure correct stock rotation and remove from shelves out-of-date stock Order/count stock when necessary. Adhere to practice policy on stock control and ordering Responsible for ensuring maximum security and confidentiality by: Maintaining strict confidentiality of both company and patient information and comply with the Data Protection Act Ensuring a safe and healthy environment for both staff and patients Implement maximum flexibility of work to maintain a high level of efficiency, i.e. working in any area of the practice if requested to do so according to the needs of the practice Compliance always to the staff contract, standard operating procedures and any other company rules and procedures. Person Specification Qualifications Essential Buttercups Qualification in Pharmacy Services or NVQ equivalent Experience Essential Good IT skills Demonstrate experience of working with the public DBS check compliant Desirable Experience of EMIS Web clinical system Experience of Microsoft systems Experience of working in primary care Good understanding of NHS prescription system Knowledge and skills Essential Advanced numeracy skills Excellent computer and keyboard skills Excellent communication (verbal and written) and interpersonal skills Good time management Problem solving Able to manage change Able to manage conflict Ability to work independently and as part of a team Desirable Able to work under pressure Ability to self-motivate, organise, and prioritise workload Able to work in a changing environment Person Specification Qualifications Essential Buttercups Qualification in Pharmacy Services or NVQ equivalent Experience Essential Good IT skills Demonstrate experience of working with the public DBS check compliant Desirable Experience of EMIS Web clinical system Experience of Microsoft systems Experience of working in primary care Good understanding of NHS prescription system Knowledge and skills Essential Advanced numeracy skills Excellent computer and keyboard skills Excellent communication (verbal and written) and interpersonal skills Good time management Problem solving Able to manage change Able to manage conflict Ability to work independently and as part of a team Desirable Able to work under pressure Ability to self-motivate, organise, and prioritise workload Able to work in a changing environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Balance Street Practice Address Balance Street Uttoxeter Staffordshire ST14 8JG Employer's website https://www.balancestreetpractice.co.uk/ (Opens in a new tab)