Are you
passionate about delivering exceptional hospitality experiences? Do you thrive
in fast-paced environments? Firmdale Hotels invites you to become a vital part
of our dynamic team as a Room Service Waiter at our prestigious Knightsbridge
Hotel.
Firmdale Hotels
is renowned for its unparalleled commitment to providing guests with
unforgettable experiences. With a portfolio of luxury boutique hotels across
London and New York, we pride ourselves on blending unique design, impeccable
service, and culinary excellence to create exceptional stays for our guests.
As a Room
Service Waiter, you will be at the forefront of our guests' experience,
ensuring their comfort and satisfaction throughout their stay.
Responsibilities:
* Taking guests' orders with a friendly
demeanour, offering knowledgeable recommendations when needed.
* Delivering food promptly and efficiently,
maintaining the highest standards of presentation and service.
* Fulfilling any additional requests promptly
and with attention to detail, ensuring guest needs are met with care and
professionalism.
* Collaborating effectively with colleagues to
uphold a seamless guest experience and contribute to the overall success
of the team.
What you Need:
* You remain calm and focused in fast-paced
environments, ensuring exceptional service even during peak times.
* From order accuracy to presentation, you
consistently maintain high standards in every aspect of your work.
* You are genuinely dedicated to providing
guests with memorable experiences, going above and beyond to exceed their
expectations.
* You excel at managing tasks efficiently and
effectively communicating with both guests and colleagues.
* You work collaboratively with your colleagues,
recognising that teamwork is essential to delivering outstanding service.
What
We Offer:
* Competitive hourly rate of £16.00 - £17.00, inclusive of service charge.
* Access to Wagestream our
financial wellbeing app. Stream your accrued earnings before pay day,
benefit from everyday savings and real time financial coaching.
* Health cash
plan (including contributions towards dental, optical, alternative
and complementary therapies)
* Discounted cinema tickets,
gym membership, travel, retailers and restaurants
* Complimentary meals on shift
* Referral bonus scheme for
recommending top talent
* Flexible scheduling without
split shifts
* Dry cleaning service for
work attire and discounted personal dry cleaning
* Enhanced holiday allowance
based on length of service
* Season ticket loan for
convenient commuting
* Ongoing training,
professional development, and fully funded English lessons
* Regular social events, team
activities, and fitness sessions
* Benefits like cycle to work
scheme and annual long service awards
* One allocated paid day per
year for volunteering work
* Exclusive discounts at
Design Hotels, staff sales, spa discounts, and product perks
* And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
* Times Best Places to Work 2024
* The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
* Manager of the Year – Helle Jensen – Cateys 2024
* Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
* Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
* Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
* Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
* Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
* Whitby Hotel, Crosby Street and Warren Street - Michelin keys
* The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
* Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here:
At Firmdale
Hotels, we take pride in our commitment to excellence and our dedication to
creating unforgettable experiences for our guests. If you are ready to embark
on a rewarding journey with a team that values passion, innovation, and
excellence, we invite you to apply for the role.
In line with the Asylum and Immigration Act 1996, we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.