A company at Oxford Airport are looking for an experienced Customer Service Representative
to join their strong and happy team, providing exceptional customer service to passengers, crew, and visitors at the airport terminal dealing with meet and greet passengers, customer engagement and lounge service. In this dynamic and important role, you will ensure smooth operations while prioritising customer satisfaction and safety.
Main Responsibilities:
Greet and assist all visitors, passengers, and crew upon arrival at the airport terminal, ensuring a warm and professional welcome.
Monitor and manage computer systems to prioritise and promptly address all customer requests.
Accurately input flight data into AFIDS and communicate significant changes to relevant departments.
Meet inbound flights, assist passengers with luggage, and carry out escort duties as needed, including limited baggage handling.
Escort emergency vehicles airside following safety guidelines.
Attend to passengers and crew in terminal lounges, providing refreshments and support.
Ensure the terminal facilities are clean and well-stocked, including refreshment machines and supplies.
Handle meeting room bookings and arrange refreshments upon request.
Ensure security is notified in advance of all expected visitors to the terminal.
Perform check-in duties for scheduled airline flights.
Maintain knowledge of relevant regulations, including DfT, CAA, and UKBA standards.
Assist in emergency pr...