Level 3 Information Communication Technician
Company: Probado
Full Address: 4th Floor Globe Mill, Bridge St, Slaithwaite, HD7 5JN
Weekly Hours Worked: 9am to 5pm with a 30 minute lunch break. 37.5 hours a week.
Salary: £15,000 – £20,000
Contact Information:
Please reach out via email at Nathaniel.hamilton@estio.co.uk or call Leeds – 0113 3500 333
About the Company:
Probado was formed in West Yorkshire in 2007 by Martin Jones and Gordon Maclean, who both have long-standing IT careers. The goal was to create an ICT Services company with a difference. Since then, Probado has established itself as a trusted advisor to charities, local businesses and clients in the legal sector by delivering bespoke services packages.
Job Description:
Estio Training is thrilled to offer a new opportunity for a Technical Support Engineer at Probado, based near Huddersfield.
Role Summary:
We are seeking a motivated and eager-to-learn Apprentice Technical Support Engineer to join our dynamic team at Probado. As an apprentice, you will gain hands-on experience in providing technical support for our clients’ IT infrastructure. You will work alongside experienced engineers and contribute to ensuring the smooth operation of client systems, responding to service requests, and supporting various IT tasks.
This is an excellent opportunity for someone looking to kickstart their career in IT within a Managed Service Provider (MSP) environment, where you’ll gain exposure to a broad range of technologies and IT solutions.
Key Responsibilities:
* Assist in providing first-line support to clients via phone, email, and remote access.
* Troubleshoot and resolve basic IT issues related to desktops, servers, networks, and applications.
* Escalate complex issues to senior engineers while learning advanced troubleshooting techniques.
* Participate in the setup, configuration, and deployment of hardware and software for clients.
* Monitor client systems and networks, responding to alerts and performing regular health checks.
* Document and update tickets in the service desk system, ensuring accurate tracking of all incidents and resolutions.
* Help maintain and manage client backups, security software, and updates.
* Learn and develop proficiency with various tools and platforms used by the MSP (e.g., RMM, ticketing systems, etc.).
* Assist with project work such as migrations, network installations, and system upgrades.
* Provide excellent customer service and maintain strong relationships with clients.
Qualifications:
* Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.
* A-levels, BTEC in IT, or equivalent qualifications.
* Familiarity with Windows Server, Active Directory, Office 365, or other common MSP tools would be an advantage.
Skills & Qualities Required:
* A keen interest in IT, technology, and troubleshooting.
* Basic knowledge of IT systems, hardware, and software (e.g., Windows OS, Microsoft Office, Networking fundamentals).
* Strong problem-solving abilities and attention to detail.
* Excellent communication and customer service skills.
* Willingness to learn and adapt in a fast-paced environment.
* Ability to work both independently and as part of a team.
* Any relevant certifications or coursework (CompTIA A+, Microsoft, Networking courses) is a plus but not required.
Benefits:
* Hands-on experience with a wide range of IT systems and platforms.
* Ongoing mentorship and professional development.
* Opportunity to work with a diverse portfolio of clients across multiple industries.
* Access to training and certification programs to build your technical expertise.
* Competitive apprenticeship salary and opportunities for growth within the company.
Probado is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Training to be provided:
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
* Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
* Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
* Prioritise systems support tasks and monitor and maintain system performance.
* Maintain regulatory, legal and professional standards.
* Support the information systems needs for your business.
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