Job Title : Membership and Ticketing Administrator
Accountable to : Membership and Ticketing Executive
Contract : Permanent, Part-Time
Hours : Min 24 hours per week over 3 days. Also to include weekends and bank holidays, with some evening work to cover match days when necessary. Standard office hours are 9am - 5pm, Monday to Friday on non-matchdays/events.
Salary : £14,976 per annum
Location : Cooper Associates County Ground, Taunton
Closing date : 23rd October 2024
The Role
Are you an experienced administrator who is passionate about providing exemplary customer care? Do you thrive in a fast-paced environment? Do you enjoy building excellent rapport with those you support?
If the answer to these questions is yes, we would love to hear from you.
We have an exciting opportunity for an experienced administrator to join our Commercial Team to support our membership and ticketing department. In this role, you’ll be a key point of contact for in-bound and out-bound membership and ticketing enquiries, by phone, email, and face to face. You’ll provide prompt, friendly, and professional service to internal and external customers. You’ll be processing membership and ticket sales, sending out hospitality packs, monitoring mailboxes, and on match days, supporting customers with entry and enquiries.
We ask that you’re approachable, friendly, and proactive – you’re the first point of contact for our valuable customers. You’re organised, with the ability to prioritise, multi-task and effectively meet deadlines, calm and professional, have excellent attention to detail, and you value working with your team. You’ve got recent experience in an administrative and/or customer service role. Your IT skills are excellent, and you communicate well both in written and spoken English.
You will need to be eligible to work in the UK.
In return, you'll be joining a team that values everyone's contribution. You'll receive a competitive salary, access to health benefits and employee assistance programme, continued professional development support, free parking, and more.
How to Apply
If you are interested in this position, simply complete our application form below - we use fair and safe recruitment methods therefore we don't review CVs as part of our selection process. Please provide as much detail as possible in your application responses as this is how we select candidates for the next stage of the process. For more information and support, please read our Application Guidance .
If you need further advice, or require any reasonable adjustments to enable you to apply for roles or participate at any stage of the selection process, please let us know by emailing people@somersetcountycc.co.uk .
Selected candidates will be invited to a first stage interview via Microsoft Teams on the 29th/30th October 2024. Further shortlisted candidates will be invited to a second stage interview to be held face to face at the Cooper Associates County Ground on 5th/6th November 2024.
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