The post-holder will work within the Enhanced Access Team ensuring the provision of high quality, customer focused services to the primary care networks in relation to the enhanced access service.
Main duties of the job
The post-holder will support key developments including but not limited to:
1. Rota management utilising Rota Master and adapting to new work streams.
2. Ensuring appointment books are created in a timely manner to enable Network utilisation.
3. Closely monitoring appropriateness of appointment bookings, hours, rota, clinicians and report any anomalies.
4. Provide and execute expert EMIS knowledge.
5. Support GP practices with appointment bookings and new service developments such IT and systems.
6. To support the Medical Administrators with referrals when required.
7. Cost effective acquisition of stock and ensuring timely operational delivery.
8. Ensuring a detailed updated record is created of stock and Equipment at site.
9. Responding to queries and giving support to GP Practice staff regarding the Access Service.
10. Supporting the Service Manager with new workstreams and Commissioned Services.
About us
Rochdale Health Alliance (RHA) was established in 2016, by GP practices from across the Rochdale Borough, to streamline the way in which services are delivered and to contribute to the development of the wider health and social care provision across the Borough.
Job responsibilities
Service Delivery Day to Day Operations:
1. To assist the manager with the compiling and completing of non-clinical and clinical rotas aiming to be two months in advance, ensuring where it is operationally possible, that the appropriate skill mix is utilised.
2. To assist with monitoring and reporting on workload for all clinical sessions to support service reporting requirements and inform future delivery and planning.
3. To identify and report operational risks to service delivery in accordance with the Organisational Risk Management Policy to minimise risk and to share learning.
4. To liaise with Service Manager to ensure gaps in the rota are covered where possible using innovative ways to move staffing around with minimal disruption to the service.
5. To assist Service Manager with the processes required to ensure emergency clinical back up and escalation plans are cascaded and implemented, including business continuity, emergency, winter, and major incident planning to facilitate business as usual.
6. Working with the wider RHA team and other key staff within the company to develop effective operational processes.
Information Systems:
1. Work with the IT support team to ensure effective management of Information and Communications Technology within the service.
2. Liaise with the IT support teams such as EMIS, Rotamaster, Docman etc to ensure service delivery is maximised.
3. Competently use IT systems and be able to interrogate the systems to run queries, check payments, audit rota etc.
Governance and Performance:
Clinical Governance:
1. To work with the Service Manager and the Governance Manager to ensure compliance with standards, and ensure the rota is managed effectively to support service delivery.
2. To understand the RHA clinical governance processes and work with the Governance leads.
3. Understanding and adherence to all RHA policies and procedures.
Information Governance:
1. To understand the importance of Information Governance.
2. Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met.
Training and Support:
1. To be able to train team members on Rota master and EMIS, and new systems introduced to the service.
2. To assist with the development and roll out of pre-arranged programmes of learning/support for clinicians and staff as and when required.
3. To ensure confidentiality on all matters relating to information obtained during employment and not to release such information to anyone else other than those acting in an official capacity.
4. Maintain good relationships with other members of the Enhanced Access team and with other disciplines.
5. Identify own training needs and others and participate in relevant in-service education.
6. The post holder will be expected to attend any necessary courses that provide relevant training.
Relationships & Business Development:
1. Assist with the implementation of strategies to increase efficiency, maintain quality, and ensure continuous improvement to the services being delivered.
2. Develop and maintain constructive relationships with a broad range of internal and external stakeholders including clinicians, agencies & provider organisations to help ensure that the patients wellbeing is central to all our work.
Other duties are required:
Where necessary relevant training in the operation of new or unfamiliar equipment, software procedures will be provided or arranged.
This Job Description will be periodically reviewed in the light of developing work requirements.
This is an evolving role and therefore, these duties are not exhaustive. The role may change via discussion between the post-holder line managers. The individual in post will be expected to contribute towards that revision.
GENERAL:
* To have responsibility for Health and Safety and welfare of others in the working environment, to follow safe working practices and to always comply with local Safety Policies and Procedures.
* To observe national and local policies and procedures in respect of:
Fire
Data Protection Act
Basic Life Support
Infection Control
THE PERSON
We are looking for a person to join the team who:
* Is a good problem solver.
* Has great analytical thinking.
* Can multi-task and adapt to changes quickly and be able to work under pressure.
* Friendly and reliable and able to build up a good rapport with everyone from all services.
Person Specification
Qualifications
* NVQ Level 3 or equivalent GCSE: English and Maths.
* Degree Level Qualification.
* Communication skills (verbal and written).
* Excellent customer service experience including handling queries, complaints, and sensitive information.
* Experience of team working to achieve deadlines and objectives.
* Experience of taking responsibility for managing workload and meeting deadlines.
* Excellent organisational skills.
* Ability to work under pressure and maintain a customer-service focus.
* Negotiation and influencing skills.
* Operations Experience.
Experience
* Experience of working with GP IT clinical systems, such as EMIS.
* Administration.
* Able to demonstrate effective partnership/team working.
* Information Governance understanding and awareness.
* General Practice Experience.
* Clinical governance understanding and awareness.
* Experience in a role working or liaising with clinicians.
* Medical Referrals.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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