Job summary Wycombe Adult Community Health (ACHT) is delighted to announce a Referral Administratorposition. The post is to provide administrative and clerical support to the integrated care teams referral access point. This requires accurate registration of referrals and allocation to locality based teams following clinical triage. Maintenance of confidentiality in respect of all patients and staff information from all sources. An administrative assistant is required to provide telephone and data system support to the Buckingham Adult Community Healthcare Team based at Chichester House ,High Wycombe The successful candidate will be computer literate and able to use excel and word. Candidates must have an excellent telephone manner.The team delivers services to patients in their own homes and the administrator acts as first point of contact for service users and referrers to the service. You will enjoy the challenge of working in a busy environment and have the ability to stay calm under pressure. The team provides a 7 day service and therefore the successful applicant will be required to work occasional weekends and bank holidays. Main duties of the job Order stationary and supplies for team, demonstrating budgetary awareness Where appropriate, receive and record telephone calls from patients, work colleagues and senior staff within the organisation and across other organisations, dealing with calls, enquires and messages in a professional and empathetic manner, relaying messages and taking appropriate action Record patient information electronically and forward as appropriate.Assists with collection of statistical information Access appropriate training to gain skills required for the post About us Listen to why colleagues think we are a great place to work - https://bit.ly/3DNEQfD What does Buckinghamshire Healthcare NHS Trust offer you? As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression. We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes. We provide a range of health and wellbeing services to promote a healthy, happy workforce. Why work for us? We'recommitted to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply. As an employer, we aim to create a workplace where differences are valued, and colleagues treat one another with dignity and respect. Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve. What do we stand for? Our vision is to provide outstanding care, support healthy communities and be a great place to work. Our mission is to provide personal and compassionate care every time. Our CARE values are collaborate, aspire, respect and enable. Date posted 30 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum pro rata Contract Fixed term Duration 9 months Working pattern Part-time, Flexible working Reference number 434-CR6738503 Job locations Chichester House Lincoln Road High Wycombe HP12 3RE Job description Job responsibilities For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert. If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application. If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitmentnhs.net quoting the vacancy reference number. Job description Job responsibilities For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert. If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application. If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitmentnhs.net quoting the vacancy reference number. Person Specification EXPERIENCE Essential Experience of working in an office environment either in paid or voluntary capacity Experience of dealing with public on the telephone Experience participating in a research or audit project Experience participating in a research or audit project Experience of day to day staff management e.g. case allocation to Health Care Assistant SKILLS, ABILITIES & KNOWLEDGE Essential Able to act on verbal and written instructions Able to produce work to a consistently high standard Desirable Good key board skills Able to produce work to tight dead lines An ability to prioritise own workload Excellent communication skills when dealing with professionals and the public Good organisational and time management skills EDUCATION, QUALIFICATIONS & TRAINING Essential English language GCSE or equivalent at C grade or above Willingness to undertake professional development training as required (this will be funded by the Trust) Desirable ECDL Moderate knowledge of word, excel and data base skills Person Specification EXPERIENCE Essential Experience of working in an office environment either in paid or voluntary capacity Experience of dealing with public on the telephone Experience participating in a research or audit project Experience participating in a research or audit project Experience of day to day staff management e.g. case allocation to Health Care Assistant SKILLS, ABILITIES & KNOWLEDGE Essential Able to act on verbal and written instructions Able to produce work to a consistently high standard Desirable Good key board skills Able to produce work to tight dead lines An ability to prioritise own workload Excellent communication skills when dealing with professionals and the public Good organisational and time management skills EDUCATION, QUALIFICATIONS & TRAINING Essential English language GCSE or equivalent at C grade or above Willingness to undertake professional development training as required (this will be funded by the Trust) Desirable ECDL Moderate knowledge of word, excel and data base skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Buckinghamshire Healthcare NHS Trust Address Chichester House Lincoln Road High Wycombe HP12 3RE Employer's website https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)