Are you passionate about building and improving digital products that truly make a difference for users? Do you thrive on digging into user feedback, uncovering insights, and driving meaningful change? If so, we want to hear from you We’re looking for a Senior Business Analyst who is detail-oriented, strategic, and excited about shaping and refining digital products. In this role, you’ll play a key part in understanding user needs, identifying opportunities, and collaborating with cross-functional teams to enhance our product offerings. What you’ll do: Gather and document business requirements while working closely with stakeholders. Analyse business processes and find ways to improve workflows. Analyse data, user feedback, and market trends to identify opportunities for product improvements and innovation. Translate complex business challenges into clear, actionable insights that drive decision-making. Work closely with the development teams to ensure the solution meets the client expectations. Support the implementation of the product into client workflows, ensuring seamless integration and adoption. What we’re looking for: 5 years of experience in Business Analysis (bonus points if you have experience with digital products) A detail-oriented mindset with a passion for problem-solving and improving user experiences. Ability to thrive in a fast-paced, collaborative environment. A natural problem-solver with a passion for tackling complex challenges and finding innovative solutions. Familiarity with Agile processes and product management tools. Who Are We? : Accord Solutions provide professional solutions to keep your business moving in the right direction. Our services include a range of Technology Solutions, including IT Support, Cloud Solutions and Power Platform. With over a decade of experience in providing market leading solutions for our clients, we work in partnership to ensure we tailor solutions to meet our client needs. We know we need the best people in the industry and to get that, we need to be at the forefront of market expectations. With Accord, you’ll be given the opportunity to grow and truly thrive in your role, whilst also having the opportunity to really take your career in the direction you want it to go. Alongside a competitive salary, you’ll also be offered: Access to our Medical Insurance Holiday Allowance of 33 days per year (including stats) Company Pension Scheme Company Car Allowance Discretionary Company Bonus Access to our leading EV/Hybrid Car Lease Scheme If you’re excited to bridge the gap between business and product, we’d love to hear from you