Affinity Water is the UK’s largest water-only supplier, providing sustainable, high-quality water to 3.85 million customers across the Southeast of England. We have over 1400 employees, with the Head Office in Hatfield.
We are looking for a Contracts Manager; you will play a pivotal role in the delivery of essential water infrastructure projects, overseeing the installation of new water mains and service connections. You will be responsible for managing the performance of three key contractors, ensuring that projects are delivered in line with KPIs, SLAs, and regulatory standards.
With a strong focus on risk management and performance assurance, you will lead the charge in identifying project risks, tracking dependencies, and ensuring that issues are mitigated effectively. You will also be responsible for managing a Delivery Assurance Manager and Delivery Assurance Engineer, providing leadership and direction to ensure high performance and seamless project delivery.
Key Responsibilities
* Oversee the performance of three contractors, ensuring full compliance with contractual obligations, KPIs, and SLAs.
* Monitor project timelines, defect resolution, and customer satisfaction to ensure optimal service delivery.
* Maintain and update a RAID log (Risks, Assumptions, Issues, Dependencies).
* Proactively identify and mitigate risks to minimise project delays and cost overruns.
* Lead and coordinate the delivery of water mains and service connection projects, ensuring they meet company standards, regulatory requirements, and deadlines.
* Ensure contractors adhere to Ofwat standards, health and safety protocols, and environmental regulations.
* Act as the primary point of contact between contractors, internal teams, and senior management and provide regular updates on performance, risks, and project progress.
* Manage and support the Delivery Assurance Manager and Delivery Assurance Engineer.
What We’re Looking For
* Experience managing contracts
* Strong knowledge of Developer Services including water mains installation and service connections
* Proven experience in KPI and SLA management
* Experience with RAID management and risk mitigation strategies
* Excellent communication and organisational skills
Why Join Us?
This is an exciting opportunity to be part of a forward-thinking team, delivering essential infrastructure that makes a difference to communities. We are committed to continuous improvement, sustainability, and delivering outstanding customer experiences.
Benefits
* Salary dependent on experience
* Company Car Allowance
* Hybrid role, with the expectation of a minimum of two days a week in the office in Hatfield
* Annual leave from 26 days rising with length of service, and the option to purchase up to 5 extra days.
* A ‘Celebration Day’ in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
* A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
* We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
* Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
* Access to our Wellbeing Centre with support for looking after your physical and mental health.
* Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
* Up to 4 Affinity days a year to volunteer in the community.
* Life Assurance.
* Disability Confident.
Interview Process
1st Stage interview – Teams
2nd Stage interview – Head Office
If you need any reasonable adjustments and would like to apply in a different format, please do let us know.
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