Private Care Liasion
Ellea Nursing (part of Acacium Group)
Based in Turnford (EN10 6NH) Hybrid working options 2 days WFH Occasional travel to our London Liverpool street office
Permanent, full time
Monday to Friday, shifts between 7am-6pm
Unlock your potential
Are you hard-working, organised, and personable, with a passion for working in a people-focused environment? Do you want to develop your career in an organisation where you are truly valued and not just a number? If you are looking for an opportunity where you can put your customer service skills into practice and make a serious difference on business growth within a marketing leading, fast-growing and award-winning global business- then look no further!
As a Private Care Liasion, you will be working alongside your team to deliver exceptional customer service to our clients and healthcare workers. Utilising your customer service experience, you will be responsible for completing team rotas and engaging with clients and care staff to ensure that the care delivered is of the highest standard.
Ellea Nursing provides bespoke premium private care nationwide who are self funded clients. We work with our service users to tailor care to support their exact requirements, no matter how unique their circumstances are. We provide holistic support from professionals our clients can trust, whether it is temporary post-operative support, or a loved one requiring long-term palliative care in their own home, our team works with clients to create a care service tailored to their needs.
Everyday you will…
1. Liaising with high net worth clients
2. Ensuring confidentiality
3. Rota management/booking shifts for agency staff
4. Answering queries from agency staff, signposting to payroll etc
5. For new packages you’ll be establishing rotas, arranging meet and greets with agency staff and clients, working with the clinical leads to coordinate dates for training, working with the recruitment team who source the agency staff.
What’s in it for you?
We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards and opportunities to grow your career, including:
6. The opportunity to work a 9 day fortnight and get 2 week days off per month!
7. Opportunities to enhance your experience and skillset within a global organisation made up of over 20 different brands all designed to make a difference to people's lives
8. Endless Learning & Development opportunities including fully funded qualifications
9. Pension scheme matched up to 5%
10. Cycle to work scheme
11. 2 paid charity days a year
12. Discounted gym memberships
13. Rewards portal offering discounts on shops, restaurants, bars and cinemas
14. Annual company holiday for top performers
15. Free flu vaccinations
16. Health Assessments
17. Regular events & incentives
Join us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people’s lives!
To thrive in this role, you must ideally have...
18. Exceptional customer service skills
19. The ability to be proactive, to multitask, and prioritise your workload
20. Ability to meet deadlines and work well in a fast paced environment
Our Inclusion Commitment:
We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.