Job Title : ASB Team Leader Location : Surrey Quays Salary : £38,000 - £45,000 Contract : 12-Month Fixed Term We are looking to recruit an ASB Team Leader. We are a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a strong focus on community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers to build better futures. As an ASB Team Leader, you will be working within the Anti-Social Behaviour Team to manage, supervise, and support ASB Officers, ensuring the delivery of an efficient, proactive, and customer-focused ASB service to our customers. Responsibilities Manage the team to deliver an exceptional ASB Service in line with regulatory and legal requirements. Supervise and support ASB Officers in handling a full range of ASB cases, providing coaching and guidance on complex matters. Monitor and manage team performance to achieve KPIs and customer service standards. Build and maintain partnerships with internal teams and external stakeholders, including local authorities, police, and community organisations. Oversee the effective use of specialist equipment such as mobile CCTV and noise monitors. Represent the ASB service at court hearings and stakeholder meetings, ensuring all legal and procedural requirements are met. Skills and Experience Required Proven experience leading a team in a customer-focused environment. Strong understanding of anti-social behaviour legislation and best practices. Excellent communication and interpersonal skills, with the ability to build relationships with diverse stakeholders. Proficiency in Microsoft Office and performance monitoring systems. Track record of managing performance and delivering against KPIs. Experience in preparing legal documentation and attending court is desirable. Benefits A fantastic pension Life assurance Great holidays An award-winning flexible benefits package Volunteering days Diversity and inclusion are at the heart of everything we do. We are dedicated to fostering a culture where inclusivity is embedded in our ways of working, not just a standalone initiative. We believe that the best ideas and solutions arise from a rich mix of perspectives, backgrounds, and experiences. Our commitment is to create a workplace that reflects the diverse communities we serve, where everyone feels valued, respected, and proud to bring their authentic selves to work. We are a disability confident employer, and we are here to support you with any reasonable adjustments that you need throughout the recruitment process. We reserve the right to close this advert as soon as a suitable candidate has been identified. ADZN1_UKTJ