Role Overview
The Residential Property Manager will be responsible for assisting with the management of multi-location residential property portfolios.
Key Responsibilities
* Primarily assisting in the management of multi-location residential portfolios.
* Liaising with and acting as the main point of contact for tenants, occupiers, and contractors on maintenance issues and organising timely repairs via purchase orders.
* Undertaking and overseeing the management of minor works between and during tenancies and liaising with either Savills project teams or a client’s own project team for larger scale works.
* Working with the compliance coordinator to keep all statutory Health and Safety inspections up to date both within the tenants' demise and within blocks under management.
* Assisting with the coordination and undertaking an annual property inspection programme for both let and vacant properties and completion of associated inspection reports.
* Responsibility for ensuring the timely payment of rents and collection of arrears in conjunction with the credit control team and delivering KPIs.
* Undertaking rent reviews and following the full process of statutory procedures for Fair Rent reviews and serving of notices.
* Periodically serving notices and attending court proceedings if required.
* General property administration including agreement renewals where required.
* Assisting with the processing of insurance claims where required.
* Assisting with the preparation of client reports and attending client meetings as required.
* Assisting with preparing and managing budgets and reports and commenting on actual expenditure where required.
* Liaising with the client accounts team.
* Liaising with other Savills departments.
* Undertaking the full process of taking properties back in hand, refurbishing, marketing to let, selecting prospective tenants, tenant referencing, property agreements, and concluding new lettings.
* Dealing with other ad hoc licences for example gardens, garages, and buildings.
* Identifying new business opportunities to expand the portfolios of those under management.
* Adhering to all company processes with regards to people management and role modeling professional behaviours at all times.
Key Skills
Experience
* Experience in residential property management and lettings.
Technical Experience
* Full UK driving licence and own car.
* Customer/client facing experience.
* Excellent computer skills, particularly in Excel, databases, and ability to pick up new software quickly.
* High efficiency, organisational, and time management skills.
* Excellent attention to detail and accuracy.
Skills and Knowledge
* Articulate with strong written and verbal communication skills.
* Ability to work effectively with individuals at all levels.
* Flexible ‘can do’ attitude and willingness to learn.
* Self-motivated and able to use own initiative.
* Ability to work under pressure and to deadlines.
* Professional manner.
* Team player.
Team Overview
Sitting as part of the Rural Estate Management team, the successful candidate will be working with a fast-paced and friendly team made up of 4 directors, 1 associate director, 3 surveyors, and 1 other property administrator.
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