About the Role: We are seeking an experienced and compassionate Service Manager to lead a well-established Care at Home Service based in Livingston. As Service Manager, you will be responsible for overseeing the delivery of high-quality care services to individuals in their own homes, ensuring that they receive the support they need to live independently and comfortably. You will manage a team of care staff, coordinate care plans, and maintain compliance with all regulatory and service standards. Key Responsibilities: Manage and oversee the day-to-day operations of the Care at Home service, ensuring the highest standards of care are delivered to clients. Lead, supervise, and support a team of care workers, ensuring they are motivated, trained, and equipped to provide the best care possible. Develop and maintain person-centred care plans that are tailored to the needs and preferences of each client. Conduct assessments, monitor the effectiveness of care delivery, and ensure that support plans are regularly reviewed and updated. Liaise with clients, families, and external agencies to ensure care needs are being met and address any concerns or issues in a timely manner. Ensure compliance with all relevant legislation, regulations, and company policies, including health and safety and safeguarding protocols. Monitor performance against care targets and KPIs, reporting progress to senior management and making recommendations for improvements. Provide leadership in staff recruitment, training, and development, ensuring the team maintains a high level of professional competence and service delivery. Manage budgets, resources, and staffing levels effectively to ensure the efficient and sustainable delivery of services. Foster a culture of continuous improvement, ensuring service user satisfaction and positive outcomes. Skills and Experience: Proven experience in managing or supervising a care at home service or similar healthcare setting. Strong knowledge of care legislation, regulatory requirements, and best practices in home care. Excellent leadership and people management skills, with the ability to inspire and support a team. Experience in developing and implementing care plans and risk assessments. Strong organizational and time-management skills, with the ability to manage multiple priorities. Excellent communication skills, with the ability to build relationships with clients, families, and external professionals. A commitment to delivering person-centred care and improving the quality of life for service users. A relevant qualification in health and social care (e.g., SVQ Level 4 in Health and Social Care or equivalent) is required. Additional managerial qualifications would be beneficial. What’s on Offer: A competitive salary, commensurate with experience. A supportive working environment with opportunities for professional growth and development. Comprehensive training and development opportunities. A chance to make a positive impact on the lives of individuals and their families in the Livingston area