Client Services Executive
We’re looking for a talented, digital media-savvy, and passionate client-focused professional to join our thriving agency’s Client Services team. If you’re a good team player, love creativity, and can handle multiple projects across a range of disciplines, then this is a great role for you.
About us
At Gosling, we’re restless in our pursuit to bring imagination to life. Which is why we provide a place where our people, and our clients, feel comfortable to share, challenge, and experiment with ideas … because only when an idea grips, can it inspire, engage, and spark positive outcomes.
Established in 1991, we’re a multi-channel design, brand, and marketing communications agency. Partnerships and collaboration are key to our success and we’re proud to work with a fantastic team of people in realizing our vision to be “A highly creative and sustainable business that supports our clients through intelligent added-value partnerships that they can trust.”
Our inspirational studios are based in a recently refurbished mill in Harpenden, just 26 minutes by train from London St Pancras International Station, and within easy access of the M1 (J10) and M25 (J21).
We are:
* Genuine - We are honest and trustworthy. We work with integrity to deliver on the promises we make.
* Responsive - We respect other people’s views and experiences. We are customer-focused and responsible.
* Imaginative - We are restless in our ambition to bring ideas to life and use creativity to inspire, engage and spark positive action.
* Purposeful - We are outcome focused, with insightful and strategic thinking to ensure we deliver creative with purpose.
Key responsibilities:
* As a Client Services Executive, you will play an important role within our Client Services Team and also be the project manager for Gosling’s own marketing and communications materials. Reporting to the Client Services Director, key responsibilities include:
* Working closely with our Client Services Manager to support the delivery of client projects and campaigns.
* Coordinate and manage project work-flow on designated projects to ensure we deliver within budget and on time.
* Potentially manage your own portfolio of client projects as guided by the Client Services Manager.
* Attend client meetings and write clear, accurate briefs and reports.
* Collaborating with our creative team to ensure projects meet client expectations.
* Planning, implementing, and managing Gosling’s own marketing and communications.
* Take responsibility for driving and executing specific tasks as required.
* Provide regular reporting and client project updates.
* Support the Client Services Director and team as required.
Required skills and experience:
* Previous experience in a client services role, preferably within a creative or marketing agency.
* An understanding of marketing and design, with a particular emphasis on digital marketing.
* The ability to manage multiple projects and tasks at the same time.
* A tactical, proactive approach and the confidence to challenge the brief.
* Excellent communication and writing skills.
* Technologically savvy and proficient in Microsoft 365 as well as confident in using project management and reporting systems such as Streamtime (training can be given).
* Experience within the medical/healthcare sector would be useful, but not essential.
We are motivated to provide a better future for all
We are driven by our belief that as individuals, and collectively, we have a commitment to using our knowledge, time, and sphere of influence to help shape a better future for the environment, people, and the communities in which we, and our clients, work.
We encourage and celebrate the differences of the people who work for us and our clients by championing diversity and inclusion, and always providing an environment where people can be themselves and where ideas, opinions, and individuality are encouraged.
We believe in developing you and our team
We see people as individuals. We don’t have a ‘one size fits all’ approach and we’re flexible in our employee offering. We’ll sit down with you and discuss what’s important to you, how you like to work and interact with colleagues, how we support one another, and how - together - we can be the best team possible.
This is ideally a full-time permanent position based at our studios in Harpenden.
The role will be competitively remunerated based on experience and capabilities.
If the above has gripped you, please apply by email to tim.g@goslingcreative.com. Please include your CV and examples of campaigns/projects that you have delivered and you are particularly proud of, together with your availability and salary expectations.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Marketing and Sales
* Industries: Design Services
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