Do you have a passion for public service? Would you like to make a difference to someone’s life? If so, we would like to hear from you. DWP help people lift themselves out of poverty and to stay out of poverty, through work, saving and support. This is a hugely important public service and our challenge is bigger than ever.
As part of Counter Fraud and Compliance and Debt (CFCD) you will be at the heart of DWP’s front line operations helping to change people’s lives and supporting CFCDs purpose of fighting fraud in the welfare system.
You will be involved in investigating fraud, error and debt within the department. This role is unique and challenging, with the aim of helping drive down the level of fraud and error within the benefit system.
CFCD Higher Executive Officer (HEO) Investigations Operational Leaders support the flexible, effective, personalised delivery of customer service, quality and performance across sites. HEO Investigations Operational Leaders inspire colleagues through difficult situations, transform performance and are accountable for the effective utilisation of operational resources, delivering improved value for money and driving out inefficiencies.
Key tasks include:
* Directly line manage a team, provide clear, visible and strong leadership and engage with colleagues to drive high performance and quality.
* Create an inclusive team environment, embracing different individual needs, views and ideas, making it clear to all that bullying, harassment and discrimination is unacceptable.
* Motivate, develop and encourage teams, undertake regular performance reviews, provide coaching, learning and development and one to ones to develop skills.
* Work with internal and external stakeholders such as Local Authorities, Police, HMRC and encourage collaborative working between teams, build relationships and achieve mutually beneficial outcomes.
* Provide relevant information to colleagues regarding changes to DWP Policy or CFCD operational instructions, legislation and statutory requirements as appropriate, and identify and implement best practice.
* Offer advice and direction to Investigation Officers for investigations to progress.
* Record, retain, and review collected materials for criminal investigations for Disclosure purposes.
* Conduct Interviews under Caution as per legal guidelines under the Police and Criminal Evidence Act 1984 (England and Wales) and Common Law (Scotland).
* Review prosecution cases following Crown Prosecution Service (CPS) and National File Standard guidance (England & Wales) and in line with Crown Office & Procurator Fiscal Service guidance in (Scotland).
* Attend court and give evidence in criminal cases and appeal tribunals.
* Communicate confidently and professionally with internal staff and external agencies.
* Identify risks to performance achievement and drive forward continuous improvement.
* Monitor and improve the quality of the face-to-face/telephony and end-to-end customer experience, ensuring that ‘one customer, one service, one business’ becomes a reality within DWP.
* Ensure all security matters (including information protection) are dealt with promptly and sensitively, in line with DWP policies and procedures.
* Use networking and influencing to create, maintain and improve service delivery for all customers.
* Support the identification of priorities and work collaboratively to ensure the delivery of both your own and others’ objectives.
* Promote fraud awareness within DWP and to external partners.
* Due to the geographically dispersed nature of our teams, this role will require travel and overnight stays.
Proud member of the Disability Confident employer scheme
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About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .