Welcoming patients to the surgery and addressing their queries. Scheduling and managing appointments using practice management software. Handling telephone and email enquiries promptly and professionally. Maintaining and updating patient records, ensuring confidentiality and compliance with GDPR. Document scanning and processing. Supporting clinical staff with day-to-day tasks and liaising between departments. Communicating effectively with patients, staff, and external organisations. Monitoring office supplies and coordinating restocking as needed. Ensuring adherence to NHS and practice policies and procedures. Maintaining knowledge of current healthcare systems and regulations.