Full time Monday – Friday – 37.5 hours – flexibility to suit business and customer needs including evenings and weekends.
We are looking for an experienced Groups & Events Director (MICE) to join our business at an exciting time at this growing Travel Division of two recently merged Travel management Companies (Good Travel Management and CT Travel Group) that overnight have turned into an £85m turnover company, with ambitious growth plans.
As we join together to make one powerful force in the MICE arena, this is an exciting opportunity for our brand new Groups & Events Director to lead two successful operations and take them to the next stage in their strategic growth journey.
Reporting into our COO, the successful candidate will drive forward the integration of both divisions, with the main objective to work on a combination of execution and delivering the integration of both teams, day to day BAU and the future strategy of our MICE division.
This really is a fantastic opportunity for someone who wants to own and take the opportunity forward and be part of the next chapter of our story.
Key Responsibilities:
* Full leadership responsibility for the successful day-to-day operations within the department, including the operational management of the end-to-end workflow.
* Work in conjunction with the COO to establish and be accountable for an annual budget demonstrating year-on-year growth through turnover and profit.
* Accountability for the end-to-end sales process including quotes, content, design, and overall client experience.
* Strategically plan and identify growth opportunities for the department from the existing client base within the combined companies (Corporate and Leisure).
* Motivate, empower, and engage direct reports, ensuring check-ins are undertaken, development plans are in place, KPIs are set, and issues are addressed in accordance with Company policies.
* Provide a proactive and dynamic approach to working and developing the division, liaising with the Group Services Marketing department to generate new ideas and market opportunities.
* Client account management and retention responsibility.
* Delivery of projects from proposal to delivery, ensuring their success.
* Delivery of end-to-end delegate management including undertaking onsite Event Project Management including risk assessments.
* Lead onsite and travel with groups both domestically and internationally managing the team and end-to-end client delivery.
* Work with our Travel Technology Department to identify and implement new technology solutions for the division for efficiency and client experience.
* Provide out of hours and DR assistance where required.
What We Are Looking For:
* Extensive experience and a proven track record of working in MICE at a senior level, handling around a £9m turnover, with excellent destination and product knowledge.
* Forward-thinking, innovative, with strong commercial and industry awareness.
* A creative thinker who is dynamic, enthusiastic, and positive in approach.
* Strong leadership and people management skills with a track record of managing, developing, engaging, and leading high-performing teams.
* Successful engagement with stakeholders at all levels and building relationships quickly, including liaising effectively with a Board.
* Proven experience in the day-to-day running of a department with a commercial, strategic, and growth-focused mindset.
* Experience of completing RFP processes, including submissions.
* Proven experience of MICE events, both domestically and internationally.
* Experience with Cvent and/or other Event Management Software. Good working knowledge and understanding of Amadeus and Travelport.
* Outstanding troubleshooting and problem-solving skills.
* High levels of self-awareness and emotional intelligence.
* Ability to work autonomously, addressing day-to-day issues and exercising sound judgment when escalation is required.
* Proven ability to manage stakeholders and client relationships effectively.
Location
Central London – Pall Mall based with flexibility to travel to sites in Kent and Hull with regular domestic and international travel.
Salary: £60 – 70k per annum dependent on experience.
Benefits:
* Birthday day off
* Pension
* Life Assurance – up to 4 x salary
* Employee volunteering day and matched charitable donations
* Health Shield and Life Stage cash plans including EAP and Virtual GP
* Employee Service Scheme recognizing service levels with gifts, experiences, and holidays
* YuLife ESG and Wellbeing app
* Free Will writing service
* Onsite Gym at our Kent office
* Social events
* Employee Travel discount
Apply Now
We respect and value difference and seek to create an inclusive workplace which promotes and values the diversity of our employees. We believe in promoting an environment where everyone, from any background, has access to the opportunities to grow and succeed.
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