Job summary Please note, we are unable to provide sponsorship for this role due to the required Skill Level and salary threshold. Provide a first point of contact on the Critical Care Units for telephone enquiries and visitors. Promote an environment conducive to good communication, welcoming patients and visitors to the area and promoting confidence. Exchange verbal and written information with patients, staff and carers with tact and diplomacy, taking account of data protection requirements. Main duties of the job Ensure that patient notes are organised, up to date and available to record patient care. Ensure that administrative tasks associated with patient admission, treatment and discharge are performed effectively and efficiently. Ensure that electronic and manual patient records are maintained in a timely fashion. About us University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales. All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust. At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve. Date posted 22 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year Pro-rata Contract Permanent Working pattern Part-time Reference number 205-6913456 Job locations Royal Stoke University Hospital Newcastle Road Stoke on Trent ST4 6QG Job description Job responsibilities Ensure that communication with other departments required for the efficient management of patient care takes place in a timely fashion, liaising appropriately with the member of staff caring for the patient. Demonstrate a telephone manner conducive to good customer care, dealing with the enquiries efficiently and effectively. Record calls of enquiry from patients or relatives post discharge on the ward log. Job description Job responsibilities Ensure that communication with other departments required for the efficient management of patient care takes place in a timely fashion, liaising appropriately with the member of staff caring for the patient. Demonstrate a telephone manner conducive to good customer care, dealing with the enquiries efficiently and effectively. Record calls of enquiry from patients or relatives post discharge on the ward log. Person Specification Essential Essential GCSE English GCSE Maths Desirable Secretarial or IT qualification Essential Essential Previous experience in an office environment Desirable Able to manage a varied workload Person Specification Essential Essential GCSE English GCSE Maths Desirable Secretarial or IT qualification Essential Essential Previous experience in an office environment Desirable Able to manage a varied workload Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name University Hospital of North Midlands NHS Trust Address Royal Stoke University Hospital Newcastle Road Stoke on Trent ST4 6QG Employer's website https://www.uhnm.nhs.uk (Opens in a new tab)