Job Title
Business Capability Expert Consumer Care - 7 months contract
Job Description
In this exciting role, you will be responsible for accelerating business performance by designing, building, and ensuring the adoption of business capabilities to enhance customer and employee experience for Consumer Care. Please note that we offer a 7 months contract for this role.
Your Role:
* Greater Impact: Develop end-to-end business capabilities to support operational excellence, compliance, and value delivery in Consumer Care.
* Team and Stakeholders: Collaborate with Senior Leaders and Process Owners in Businesses, Regions, and Centers of Excellence (CoE) to create fit-for-purpose business capabilities.
* Professional and Personal Development: Opportunity to lead transformative projects, enhance influencing and stakeholder management skills, and to define the leading capabilities for the future.
You're the Right Fit If:
Experience: Proven track record in business capability development and implementation. Experience in Consumer Care is beneficial.
Skills: Strong in co-creation, organizational design, compliance control, and change management. Strong conceptual skills to define new capabilities.
Education: Relevant qualifications in business, technology, or related fields. A master's degree is preferred.
Leadership: Ability to lead SME networks, guide, and coach teams for effective business capability execution.
Core Responsibilities:
* Create comprehensive E2E Business Capability Roadmaps.
* Identify business improvement opportunities with business case planning.
* Co-create and incrementally develop business capabilities.
* Drive productivity and growth in alignment with business cases.
* Lead Subject Matter Expert networks for co-creation and change management.
* Maintain CoP in archetypes for business capability excellence.
* Ensure accurate business capability performance reporting and adoption.
* Develop competence assessments and submit Change Requests (CR) to the PH Change Control Board (CCB).
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
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