Elmbridge Borough Council is at a pivotal point in its journey. A solid foundation in digital operations. An ambitious vision for the future. We are a progressive council, committed to continuous improvement. We aim to enhance services for our diverse community. Bold placemaking projects are on the horizon. Were improving transport links. Were fostering a stronger sense of community. We have a goal to be carbon-neutral by 2030. The organisation is stable, secure. We are poised for growth and innovation. We value transparency and collaboration. This is an exciting time to join Elmbridge, as we invest in our people and our services.
We are seeking an outstanding leader to head our Technology and Customer Operations teams. This role? It's pivotal. It unites customer operations and digital services, embodying the Councils vision of technology as a driving force. A force that delivers exceptional customer services. The department oversees essential functions - revenues and benefits - and manages high-profile services like parking. This role is at the heart of our transformation. Your leadership will advance operational efficiency. You will ensure greater, more impactful outcomes for our residents.
As Head of Technology and Customer Operations, you will play a central role in driving transformation across the Council. You must be hands-on. Strategic. A leader who bridges the gap between people and processes. Technology must enhance service delivery. Your values? They must align with Elmbridges - Care, Collaborate, and Continuous Improvement. This role is front facing. Youll need excellent interpersonal skills. Youll engage with stakeholders. A range of services will need your focus. A background in technology leadership, perhaps from outside the public sector, could bring fresh energy. This is your chance to shape the future of Elmbridge. To deliver solutions that will truly make a real difference for our community.
Closing Date: Monday 3 February 2025 at 9.00am
Find out more at recruitment-elmbridge.co.uk or find us at:
Anita Denton, Research Associate: 07725 554802
Tom McElroy Williams, Associate Consultant, 05535 316017