AMC IT Kettering, England, United Kingdom
Senior Account Manager
The ideal candidate will be customer-oriented with a drive to achieve goals and maintain a great customer experience. You will be able to suggest forward-thinking ideas to promote our brand and work closely with clients to understand their needs. This individual will have excellent communication abilities and negotiation skills.
Day to Day Responsibility:
* Manage and maintain key accounts for AMC
* Pro-actively seek new business opportunities through prospecting and managing leads
* Ensure you meet and exceed agreed performance objectives & KPI’s
* Maximize sales by continually growing opportunities with upsell & cross selling skills
* Update your sales pipeline every week
* Manage all customer back orders and resources
* Ensure you manage your CRM activities correctly
* Ensure all customers are provided with accurate proposals, collateral, and other information as required
* To abide by company processes and procedures
* To work in accordance with applicable policies, processes, and procedures constituting AMC’s ISMS
* Build quality relationships with customers via email/telephone account management
* Providing support to the Finance Manager where needed
* To manage and look after any assigned company assets
* To help with company improvements when/where possible
* Attend vendor training and keep up to date with technologies
* Report all positive calls to the Training and Development Director for training purposes
Key Behaviors:
* Ability to grow and maintain key relationships
* Capable of persuading customers/prospects to buy from AMC
* Ability to work as part of a team
* Have resilience with an excellent professional telephone manner
* Calm and confident demeanor
* Interest in the products/services AMC offer
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
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