Primary Care Network (PCN) Business Manager
Berkeley Vale PCN is looking to recruit a dynamic, self-motivated and enthusiastic Business Manager. The post-holder will be instrumental in driving the PCN forward, developing strong working relationships with its member practices. The post-holder will have strong organisational and analytical skills and be competent and confident in project delivery.
We are looking for someone to join the team for 24 hours per week. You will be based at Cam and Uley Family Practice although travel to May Lane Surgery, Chipping Surgery and Culverhay Surgery will be required.
This is an exciting opportunity for an existing Business Manager or someone with management experience looking to develop and progress their career.
Main duties of the job
The PCN Business Manager will be instrumental in progressing the PCN development plan. You will work closely with the Clinical Directors and member practices, providing support, guidance and clarity.
The role requires regular attendance of both internal and external meetings as a PCN representative.
About us
Berkeley Vale Primary Care Network consists of two clinical directors and four member practices: Cam and Uley Family Practice, May Lane Surgery, The Chipping Surgery, and Culverhay Surgery. We have a combined population of approximately 47,000 patients.
The PCN BV role will require close working relationships with both the Clinical Directors and member practices. We are a friendly and supportive group that is keen to welcome someone who is passionate about their work and can demonstrate their value.
Job responsibilities
The following are the core responsibilities of the PCN manager. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
PCN DES/Contractual Requirements
1. To work closely with the relevant teams and practices to support network implementation and standardisation of agreed service change, contracts, policies, pathways and quality improvement whilst acting as the point of contact for PMs regarding delivery of a PCN project/scheme.
2. To co-ordinate the delivery of enhanced services and other service submissions on behalf of the PCN.
3. To monitor and check the accuracy of any submissions for enhanced services and contractual requirements on behalf of the PCN and to ensure that all claims are submitted in good time and payment made and received.
4. To support delivery of QOF, incentive schemes, QIPP and other quality or cost-effectiveness initiatives.
5. To work as part of a multi-disciplinary team and to provide day-to-day managerial supervision to the PCN by leading and supporting quality improvement and performance.
6. To collate feedback/analysis data on behalf of the PCN to report to the ICB.
Staff Management/Human Resources
1. To support recruitment, induction and training of new PCN staff and to ensure that all have the appropriate qualifications, registrations, training, accreditation and requisite skills to undertake the duties required of them at each practice.
2. For PCN shared staff, ensure all HR records are complete and in date, for example DBS checks, covid passes, business cover on driving licenses etc.
3. To help staff within the PCN to understand and support the delivery of its strategic objectives and outcomes framework.
Finance
1. To monitor expenditure, plan and monitor income and cash flow to ensure that income is maximised and that funds are available as required and practice allocation of resources is fair and equitable.
2. To ensure financial risks are recognised and appropriate action taken.
3. To present financial plans, strategic goals and any monitoring information and reports to the PCN on an as required basis.
4. To provide management oversight at board/strategic meetings.
5. To work with the PCN clinical directors and constituent practices for strategic and operational planning processes to support the PCN's objectives.
6. To establish a business development plan.
7. To create a business continuity plan.
Projects
1. To liaise and work with different practices on an ad-hoc project basis.
2. To be accountable for all projects and to ensure patient safety and quality of care is always considered and establish necessary monitoring and tracking processes.
3. To develop and run administrative systems for PCN collaboration projects.
4. To contribute to public health campaigns (e.g. flu/covid clinics) through advice or direct care.
Regulatory
1. To ensure the PCN's compliance with GDPR and FOI along with other relevant legislation and professional standards from GMC/BMA and LMC guidance.
2. To review any latest guidance and to liaise with both PCN staff and PM to ensure that all are aware of and conform to NHS E, NICE, CQC requirements.
3. To manage risks and issues with supporting outcomes. These are to be reported to the PCN clinical director.
4. To contribute to and embrace the spectrum of clinical governance.
Complaints
1. To assist in the resolution of any complaints, resolving informal complaints locally and assisting in the investigation of and response to formal complaints as required.
Other
1. To develop yourself and the role through participation in training and service redesign activities.
2. To undertake all mandatory training and induction programmes.
3. To attend a formal appraisal with the Clinical Directors at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
Person Specification
Other requirements
* Flexibility to work outside of core office hours.
* Evidence of continuing professional development.
* Access to own transport and ability to travel across the locality on a regular basis, including to visit people in their own home.
Experience
* Strategic understanding and experience of working in the NHS with extensive knowledge and understanding of the roles of the NHS organisation and of the primary care sector.
* Understanding of the governmental policy direction for primary, community and secondary care as evidenced in the FYFV.
* Good practical and conceptual knowledge of healthcare improvement methods and practices.
* Experience of managing accounting procedures including budget and cash flow forecasting.
* Knowledge of the regulatory and contractual frameworks for contracts within primary care, for example enhanced services QOF and the standard GP contract.
* Experience of performance management, including appraisal writing, staff development and disciplinary procedures.
* Experience of successfully developing and implementing projects including establishing working relationships with the PCN stakeholders.
* Experience of workforce planning, forecasting and development.
* Experience of working at a senior level in a project and/or transformation and/or business management area.
* Experience of developing primary care provision at scale, for example working with a federation or within a collaboration of practices.
* Experience of identifying and interpreting governmental policy.
Skills
* Ability to communicate complex and sensitive information effectively with people at all levels by telephone, email and face to face.
* Excellent interpersonal, influencing and negotiation skills with the ability to constructively challenge the view and practices of managers and clinicians.
* Ability to develop business cases.
* Knowledge of IT systems, including ability to use word processing skills, emails and the internet to create simple plans and reports.
* Be flexible and able to manage sudden and unexpected demands.
* Effective time management (planning and organising).
* To be a strategic thinker and planner with the ability to consider and act upon complex issues.
* To be able to prioritise own work effectively and to direct activities of others.
* Demonstrate personal accountability, emotional resilience and work well under pressure.
Qualifications
* Educated to degree level.
* Good standard of education with excellent literacy and numeracy skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£53,755 to £60,504 a year Band 8a equivalent
#J-18808-Ljbffr