Employer: The Clatterbridge Cancer Centre NHS Foundation Trust
Employer type: NHS
Site: The Clatterbridge Cancer Centre - Wirral
Town: Wirral
Salary: £23,615 per annum
Salary period: Yearly
Closing: 19/11/2024 23:59
NHS AfC: Band 2
Please note that applications are accepted only by completion of our application form. If you have any needs that prevent you from applying in this way and participating in our online recruitment process, please contact the Recruitment Team on 0151 5565176 or ccf-tr.recruitment@nhs.net at the earliest opportunity to ensure that support can be provided.
In cases where we receive a high volume of applications, we reserve the right to close any vacancies prior to the specified closing date; therefore you are advised to submit your completed application form as early as possible.
If you do not receive confirmation that you have been shortlisted for interview, please assume that you have not been shortlisted on this occasion.
Job overview
The Patient Services Clerk has a varied role which spans a number of different work areas. The tasks below describe the type of duties appropriate for the role, however, depending on where the post holder is placed, not all of the tasks may be carried out and there may be additional duties specific to that work area expected and within the remit of the role.
To provide professional, friendly and effective administration support for outpatient clinics by ensuring all clinics are booked appropriately and all patients are ready to be seen. Undertaking review of patient records and ensuring all results are present ready for the patient's next appointment.
Main duties of the job
The Administrative Services Department is offering an opportunity to join our friendly and supportive team as a Patient Services Clerk.
As a Patient Services Clerk within the Admin Services Team you will play a key role in ensuring clinicians have the relevant information available to them when patients attend our hospitals for consultations. Our work is complex, interesting, specialised and driven by tight deadlines. As such, it is essential that you have good organisational skills and the ability to work under pressure.
A comprehensive induction programme provides new staff with the basic framework they need to undertake their role but is essential that you have previous office experience ideally in an NHS environment.
You will have a good standard of education including English and Maths, excellent computer skills and experience of competently handling telephone and face to face enquiries.
We have a Department Team Charter which encourages a fair, positive and pleasant working environment and we are looking for the right people to contribute to our team.
We’re here to deliver the best cancer care to the people we serve and we’re looking for applications from those who share that commitment and our values: Putting people first; Achieving excellence; Passionate about what we do; Always improving our care; and Looking to the future.
Working for our organisation
The Clatterbridge Cancer Centre is one of three specialist cancer centres in England. With 1,800 specialist staff and three sites, we are one of the largest NHS providers of non-surgical cancer treatment. The Trust has a unique multi-site care model serving the 2.4 million population across Cheshire and Merseyside and is consistently rated by patients as one of the best performing hospitals.
Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future.
Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.
We are -
Kind
Empowered
Responsible
Inclusive
Detailed job description and main responsibilities
Please see attached Job Description and Person Specification for full details about this exciting role on offer at The Clatterbridge Cancer Centre.
Person specification
Qualifications
* Good standard of education or equivalent work based experience
* Must be computer literate eg ECDL or equivalent experience
* NVQ2 or Basic Level of Certificate of Technical Competence (Institute of Heath Records and Information Management) or equivalent
Knowledge and Expertise
* Knowledge of a range of administration systems acquired through experience and qualification
* Confidentiality and Data Protection legislation
Experience
* Experience with Administration processes
* Previous experience in a front of house environment Administrative experience within an NHS organisation
If you are successfully shortlisted, you will be invited for an interview via email. Please ensure you regularly check your emails (including junk folders) following your application and let us know if you have any problems.
The cost of processing a new DBS application is met by the successful applicant. DBS costs are recovered via salary deduction following commencement in post - further details including cost are available from the Recruitment Team.
The Trust takes active responsibility for meeting national guidance and legal requirements in relation to our Safeguarding Policy, including local arrangements for the protection of adults at risk.
The Trust is committed to providing high standards of both patient and staff experience. To support us in doing this the Trust, in partnership with Trade Unions has developed and embedded key values and behaviours that all staff are required to demonstrate throughout their employment.
The Trust promotes and supports diversity in our workforce. The Trust has staff networks for LGBTQ+, disability and long terms conditions, international and ethnically diverse staff and a menopause network.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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