Are you passionate about improving patient safety and ensuring quality care? Join our team as a Patient Safety and Complaints Improvement Officer, where you will lead investigations into patient complaints and low-level incidents. Your work will help enhance patient outcomes and ensure compliance with the NHS Patient Safety Incident Response Plan and relevant regulatory requirements. Key Responsibilities: Lead Investigations: Conduct thorough investigations into patient complaints and safety incidents, working closely with both internal and external stakeholders. Maintain detailed records and ensure that all processes comply with regulatory guidelines. Root Cause Analysis: Identify the root causes of incidents and complaints, using established methodologies to develop and implement corrective and preventive actions. Continuous Improvement: Contribute to a culture of continuous improvement by recommending and supporting initiatives that enhance patient safety and service quality. Stakeholder Collaboration: Work proactively with colleagues and external partners to promote best practices in patient safety and incident management. Compliance Adherence: Ensure all investigations and actions align with the Royal Pharmaceutical Society Homecare Standards, NHS PSIRF, and other relevant guidelines. Skills, Knowledge, and Experience: Education: Level 3 qualification in healthcare or a related field (e.g., investigations, risk management, or clinical roles). Continued professional development is essential. Experience: Proven experience in incident investigations, patient safety, and continuous improvement within healthcare environments. Familiarity with regulatory bodies such as the MHRA, GPhC, and CQC. Skills: Strong analytical, problem-solving, and decision-making abilities. Proficient in Microsoft Office and able to communicate effectively both in writing and verbally. Must be detail-oriented with excellent time management skills. Why Join Us? This role offers a unique opportunity to make a meaningful impact on patient safety and quality care. You'll be part of a dynamic team committed to continuous improvement and learning, helping to shape a safer healthcare environment for all. Apply now to become a key player in our mission to deliver exceptional patient care ADZN1_UKTJ