Summary
Customer Assistant - Operations - 37.5 - Morningside
Age Restriction: 18
Contract Type: Fixed Term Contract
Example Work Pattern:
1. Week 1 - Sunday, Tuesday, Wednesday, Thursday & Friday 0600-1400
2. Week 2 - Monday, Tuesday, Wednesday, Friday, Saturday 0600-1400
This job role means we can't consider applications from anyone under the age of 18 due to health and safety legislation. All new starters will be expected to attend an Induction, which may not be held in your base store.
Purpose
This role will be working within the Store Operations team. No day is the same, but tasks will include:
1. Moving stock and equipment around the building
2. Opening the store and associated duties
3. Bringing in/unloading daily stock deliveries from the delivery van
4. Organising fridges and stockroom area
5. Heavy lifting will be involved
To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks while championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.
Key Accountabilities
1. Serve our customers efficiently, both on the shop floor and at service points
2. Keep the store clean and tidy, ensuring that our shelves are always stocked
3. Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities
4. Proactively engage with customers to understand their needs, make recommendations, and deliver remarkable service throughout their visit to the store
5. Build expert product knowledge to sell and recommend our products and services
6. Utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
1. High levels of customer service
2. Committed to delivering excellent work with great attention to detail
3. Open to and acts upon feedback, asking for this regularly
4. Takes accountability for planning and managing own workload efficiently
5. Strong communication skills
6. Adaptable to changing situations
7. Builds positive relationships by being a good listener
8. Good level of digital capability
Everyone's Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.
We are committed to an active Inclusion, Diversity, and Equal Opportunities Policy, starting with our recruitment and selection process. We are happy to talk flexible working. If you require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent assessment process.
#J-18808-Ljbffr